Lisa Taglialavore
Philadelphia,PA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Remote Call Center Scheduling Coordinator
Children's Hospital of Philadelphia, CHOP
Philadelphia, PA
07.2018 - 08.2024
- Verified insurance details and scheduled appointments for new patients based on incoming referrals.
- Coordinated and scheduled various complex procedures including tests, physicals, and follow-up visits.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Organized patient charts according to established protocols to ensure accurate medical records were kept on file.
- Responded promptly to emails from patients seeking information about their appointments or other related topics.
- Reviewed patient information and verified accuracy of demographic data in order to register patients.
- Entered all patient information into the registration system accurately and efficiently.
- Communicated effectively both verbally and in writing with patients, families and healthcare professionals in a professional manner at all times.
- Provided assistance during peak periods and special projects as needed.
- Generated forms related to registration process such as release of information forms
- Gathered personal and insurance information from each patient.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Maintained accurate records of client intakes in electronic database system.
- Conducted comprehensive interviews with potential clients to determine eligibility for services.
- Provided information and resources to individuals, families, and groups seeking assistance.
- Assisted in the development of referral processes and procedures.
- Conducted outreach to community providers for referrals and resources.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Coordinated with external agencies to ensure timely processing of referrals.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
- Created correspondence on referral activity and outcomes.
- Developed relationships with key stakeholders within the healthcare system to facilitate effective referrals.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
- Performed data entry related to referrals into electronic health record systems.
- Communicated regularly with patients regarding their care plans following a referral.
- Trained new employees on organization's policies and procedures for processing referrals and for Developmental Pediatrics department.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Developed protocols for managing complex cases involving multiple specialists from different departments.
Patient Copayment Award Determination Specialist
CancerCare Copay Assistance Foundation
New York, New York
07.2007 - 04.2017
- Screened clients by phone for program eligibility and immediate financial copayment assistance for chemotherapy medications.
- Reviewed income documentation and taxes in accordance with audit standards.
- Electronically processed award disbursement.
- Collaborated with pharmacy technicians and patient advocates to resolve issues related to online referrals and bill payments
- Evaluated and documented client conditions, directing them to the appropriate clinical social workers for free counseling
- Provided additional financial and social service resources for diverse needs.
- Processed stipends for transportation assistance and ensured timely disbursal
- Gained promotion from CancerCare to the Copayment Assistance Foundation, founded in 2008
Education
Bachelor of Arts - Fine Arts And Psychology
University of Wisconsin - Milwaukee
Milwaukee, WISome College (No Degree) - Art Therapy
Mount Mary University
Milwaukee, WISkills
- Teamwork and Collaboration
- Quality Assurance
- Strong Work Ethic
- Project Scheduling
- Documentation And Reporting
- Information Management
- Problem-Solving
- Data Entry
- Customer engagement and support
- Interpersonal Relationships
- Technical Support
- Patient Registration
- Effective Multitasking
- Phone inquiries
- Referral Coordination
- Scheduling proficiency
- Call Screening
- Electronic payments
- Administrative Support
- Customer Relationship Management
- Telephone Etiquette
- Medical Terminology
- Verbal and written communication
- Information Protection
Affiliations
Volunteer Work:
CancerCare Annual Healing Heart Bereavement Camp, Milford PA 2013 - 2016
Prepared and assisted in implementing therapeutic art therapy activities relevant to bereavement
Certification
- Certified HIPPA Compliance - CancerCare March 2017 from George Washington University
- Certified Patient Navigator - CancerCare March 2017 from George Washington University
Accomplishments
- Bravo Awards - CHOP, 2023 and 2024
- America's Credit Union, Customer Excellence Award
- Columbia St. Mary's Hospital Valuable Employee Award
Timeline
Remote Call Center Scheduling Coordinator
Children's Hospital of Philadelphia, CHOP
07.2018 - 08.2024
Patient Copayment Award Determination Specialist
CancerCare Copay Assistance Foundation
07.2007 - 04.2017
- Certified HIPPA Compliance - CancerCare March 2017 from George Washington University
- Certified Patient Navigator - CancerCare March 2017 from George Washington University
Bachelor of Arts - Fine Arts And Psychology
University of Wisconsin - Milwaukee
Some College (No Degree) - Art Therapy
Mount Mary University
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