Lisa Talarico
Holiday,FL
Overview
17
17
years of professional experience
Work History
Guest Service Manager
Hampton Inn & Suites Clearwater Beach
09.2021 - 03.2024
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Conducted regular staff training sessions on customer service standards and company policies, promoting a consistent level of service across the team.
- Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Maintained high occupancy rates through effective yield management strategies and attention to market trends.
- Assisted with revenue management tasks, contributing to the achievement of budgeted targets.
Guest Service Supervisor
Embassy Suites Tampa Airport Westshore
08.2018 - 09.2021
- Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Increased repeat business with exceptional customer service and personalized attention.
- Collaborated with housekeeping staff to ensure clean and comfortable accommodations for guests.
Hotel Front Desk Agent
Hilton Garden Inn Oldsmar
08.2017 - 08.2018
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservation processes for improved booking experience and increased room occupancy rates.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
Reservations For Hilton HRCC
Hilton Hotels Corporation
04.2007 - 06.2016
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Streamlined reservation processes for increased accuracy and reduced errors.
- Collaborated with team members to ensure seamless guest experiences from booking through checkout.
- Maintained up-to-date knowledge of hotel policies, rates, and promotions to provide accurate information to guests.
Education
Associate of Arts - Accounting
HCC
Tampa FL05.1986
High School Diploma -
Thomas Jefferson High School Tampa FL
Tampa, FL05.1982
Skills
- Business Forecasting
- Complaint Handling
- Staff Training and Development
- Property Management Systems
Timeline
Guest Service Manager
Hampton Inn & Suites Clearwater Beach
09.2021 - 03.2024
Guest Service Supervisor
Embassy Suites Tampa Airport Westshore
08.2018 - 09.2021
Hotel Front Desk Agent
Hilton Garden Inn Oldsmar
08.2017 - 08.2018
Reservations For Hilton HRCC
Hilton Hotels Corporation
04.2007 - 06.2016
Associate of Arts - Accounting
HCC
High School Diploma -
Thomas Jefferson High School Tampa FL