Overview
Work History
Education
Skills
Timeline
Generic

Lisa Talarico

Holiday,FL

Overview

17
17
years of professional experience

Work History

Guest Service Manager

Hampton Inn & Suites Clearwater Beach
09.2021 - 03.2024
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
  • Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
  • Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
  • Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
  • Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
  • Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
  • Conducted regular staff training sessions on customer service standards and company policies, promoting a consistent level of service across the team.
  • Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
  • Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
  • Maintained high occupancy rates through effective yield management strategies and attention to market trends.
  • Assisted with revenue management tasks, contributing to the achievement of budgeted targets.

Guest Service Supervisor

Embassy Suites Tampa Airport Westshore
08.2018 - 09.2021
  • Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
  • Streamlined check-in/out processes for improved efficiency and reduced wait times.
  • Increased repeat business with exceptional customer service and personalized attention.
  • Collaborated with housekeeping staff to ensure clean and comfortable accommodations for guests.

Hotel Front Desk Agent

Hilton Garden Inn Oldsmar
08.2017 - 08.2018
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Streamlined reservation processes for improved booking experience and increased room occupancy rates.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.

Reservations For Hilton HRCC

Hilton Hotels Corporation
04.2007 - 06.2016
  • Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
  • Streamlined reservation processes for increased accuracy and reduced errors.
  • Collaborated with team members to ensure seamless guest experiences from booking through checkout.
  • Maintained up-to-date knowledge of hotel policies, rates, and promotions to provide accurate information to guests.

Education

Associate of Arts - Accounting

HCC
Tampa FL
05.1986

High School Diploma -

Thomas Jefferson High School Tampa FL
Tampa, FL
05.1982

Skills

  • Business Forecasting
  • Complaint Handling
  • Staff Training and Development
  • Property Management Systems

Timeline

Guest Service Manager

Hampton Inn & Suites Clearwater Beach
09.2021 - 03.2024

Guest Service Supervisor

Embassy Suites Tampa Airport Westshore
08.2018 - 09.2021

Hotel Front Desk Agent

Hilton Garden Inn Oldsmar
08.2017 - 08.2018

Reservations For Hilton HRCC

Hilton Hotels Corporation
04.2007 - 06.2016

Associate of Arts - Accounting

HCC

High School Diploma -

Thomas Jefferson High School Tampa FL

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Lisa Talarico