Lisa Tavana Murphy
East Hampton,CT
Summary
Accomplished business owner adept at managing a team of agents to provide outstanding service to clients. Committed to delivering excellence, ensured round-the-clock availability for clients and their families, offering necessary support. Responsibilities encompassed collecting down payments, overseeing payment plans, and maintaining continuous phone communication to address concerns and inquiries. Prioritized clients' court appearances, utilizing skip tracing, TLO, and social media as needed to locate them. Consistently generated impressive annual revenue of approximately $17 million.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Bail Bonds Company Owner
Self-Owned Bail Bonds Company
1 2014 - Current
- Managed operations of a bail bonds company, licensed through the state
- Expertise in billing, client meetings, skip tracing, and QuickBooks
- Established connections with police, judicial courts, and prisons
Owner and Operator
Seal Master of CT
09.1992 - 08.2013
- Managed a team of over 60 employees
- Dealt with the State of Connecticut purchasing department, suppliers, inspectors, and contractors
- Ensured projects ran smoothly by managing payroll, hiring, firing, and coordination efforts
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Medical Billing and Collections Specialist
Life Star and Orthopedic Associates of Hartford
03.1985 - 01.1993
- Company Overview: at Hartford Hospital
- Specialized in billing for Medicare and Medicaid
- Collections
- At Hartford Hospital and Orthopedic Associates of Hartford
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Located errors and promptly refiled rejected claims.
- Filed and updated patient information and medical records.
- Posted and adjusted payments from insurance companies.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Monitored changes in payer requirements, adjusting billing practices accordingly to minimize disruptions in the revenue cycle.
- Liaised between patients, insurance companies, and billing office.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Educated colleagues on best practices in medical billing, providing ongoing training sessions as needed.
- Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
- Conducted regular audits of patient accounts for potential underpayments or overpayments due to incorrect coding or billing practices.
- Evaluated patients' financial status and established appropriate payment plans.
Education
High School -
South Catholic High School
Associate of Arts - Tourism And Travel Management
Bay State University
Bachelor's Degree - Business Administration And Management
Central Connecticut State University
Skills
- Small business operations
- Business launch
- Policy and procedure implementation
- Recruiting and training
- ICD 10 Medical Coding
- Estimating
- Accounts Receivables
Certification
AAPC Medical Billing and Coding ICD10 Certificate
Languages
Italian
Professional Working
Timeline
Owner and Operator
Seal Master of CT
09.1992 - 08.2013
Medical Billing and Collections Specialist
Life Star and Orthopedic Associates of Hartford
03.1985 - 01.1993
Associate of Arts - Tourism And Travel Management
Bay State University
Bachelor's Degree - Business Administration And Management
Central Connecticut State University
AAPC Medical Billing and Coding ICD10 Certificate
Bail Bonds Company Owner
Self-Owned Bail Bonds Company
1 2014 - Current
High School -
South Catholic High School
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