Lisa Taylor
G
Crewe,VA
Summary
Highly successful Project Manager proficient at executing financial administration, reporting and scheduling functions. Strong communication and problem resolution abilities with expertise in directing teams of professionals in high-volume settings.
Overview
22
22
years of professional experience
23
23
years of post-secondary education
Work History
PROGRAM SPECIALIST
HoChunk Management Group, Inc, State Blackstone
, Virginia
01.2020 - Current
- Coordinate weekly classroom student training schedules end to end
- Manage PPE FACT supply inventory
- Confirmed instructor assignments with Driving Training Unit leads for the Friday Driving Attack Scenario
- Request schedule change adjustments as needed
- Prepare training materials
- Provide student customer problem resolution
- Support instructor training protocol as needed
- Student liaison point of contact
- Schedule remediation training with instructors
- Conduct student/training material audits
- Complete weekly reporting
- Gathered and organized printed materials required for program participation.
WORKFORCE MANAGEMENT SPECIALIST
Capital One
Richmond, Virginia
11.2006 - 12.2019
- Managed shared mailbox email requests and responses
- Lead bi- weekly staffing meetings to discuss BAU operations, future intent and current opportunities
- Assess and share process improvements
- Optimized schedules, forecasts and other tools to present to management.
- Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
- Provided training on dashboard and package development to team members and management.
- Prepared and maintained reports, dashboards and monthly packages.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
SENIOR PROJECT MANAGER
LandAmerica Financial Group
Richmond, VA
05.1999 - 10.2006
- Assess, prevent and resolve project issues that would impact timelines
- Communicated horizontally with various internal and external groups
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Communicated project plans and progress to key stakeholders and project contributors.
- Oversaw internal and external projects by reviewing activities, maximizing efficiency and increasing collaboration and communication transparency.
- Closely collaborated with project members to identify and quickly address problems.
- Gathered project requirements through interactions, meetings and walk through with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
- Produced reports and updated customers and senior leaders on progress and roadblocks.
- Worked with third-party vendors to streamline appropriate processes for product storage, transportation and disposal.
- Executed projects and acted as senior project manager for multiple commercial office projects.
Education
DOCTORAL DEGREE LEADERSHIP & RENEWAL -
Liberty University
08.2004 - 08.2021
MASTERS OF DIVINITY -
Virginia Union University School of Theology
08.2001 - 05.2004
BA - BUSINESS ADMINISTRATION MANAGEMENT MINOR HUMAN RESOURCE MANAGEMENT
Mary Baldwin College
08.1995 - 05.1998
Skills
Vendor management
Data management familiarity
Persuasive communication style
Financial administration
Generating schedules
Project coordination
Process improvements
Strategic planning
Proactive mindset
Time Management
Teamwork and Collaboration
Timeline
PROGRAM SPECIALIST
HoChunk Management Group, Inc, State Blackstone
01.2020 - Current
WORKFORCE MANAGEMENT SPECIALIST
Capital One
11.2006 - 12.2019
DOCTORAL DEGREE LEADERSHIP & RENEWAL -
Liberty University
08.2004 - 08.2021
MASTERS OF DIVINITY -
Virginia Union University School of Theology
08.2001 - 05.2004
SENIOR PROJECT MANAGER
LandAmerica Financial Group
05.1999 - 10.2006
BA - BUSINESS ADMINISTRATION MANAGEMENT MINOR HUMAN RESOURCE MANAGEMENT
Mary Baldwin College
08.1995 - 05.1998