Summary
Overview
Work History
Education
Interests
Skills
Generic

Lisa Taylor

Ukiah,CA

Summary

  • Intelligent Eligibility Worker knowledgeable in driving application processes related to economic assistance programs. Efficient professional with more than 8 years of interviewing applicants, scheduling appointments and managing administrative duties.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
  • Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

29
29
years of professional experience

Work History

Housekeeper

Rick Garzini
Ukiah, CA
2015.08 - 2022.11
  • Washed and put away kitchen dishes, utensils and glassware.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Returned emptied garbage receptacles to proper locations.
  • Sorted, laundered and put away various laundry items.
  • Changed bed linens and collected soiled linens for cleaning.
  • Kept building entryway glass clean and polished for professional presentation.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Trained and mentored all new personnel to maximize quality of service and performance
  • Polished fixtures to achieve professional shine and appearance.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Bartender

Watertrough
Ukiah, CA
11.2005 - 04.2015
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Eligibility Worker

County Of Mendocino
Ukiah, CA
09.1997 - 09.2005
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Assisted clients with completion of applications and paperwork.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
  • Interviewed applicants and explained scope of different available benefits.
  • Managed processing of financial assistance and food stamp benefits applications.
  • Resolved discrepancies with client applications to verify eligibility.
  • Communicated with people from various cultures and backgrounds on application process.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Trained staff on current eligibility requirements and policies.

Front Desk Clerk

Redwood Coast Regional Center
Ukiah, CA
06.1997 - 09.1997
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Completed all tasks in compliance with company policies and procedures.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Organized, maintained and updated information in computer databases.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Cocktail Server

Sunset Grill
Ukiah, CA
05.1994 - 07.1996
  • Checked guests' identification before serving alcoholic beverages.
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Anticipated guest needs and provided proactive service.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained clean and organized bar area.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maximized sales of specials and Type drinks by thoroughly promoting to customers and maintaining great salesmanship.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Restaurant Food Server

Dennys Restaurant
Ukiah, CA
12.1994 - 04.1996
  • Bussed and reset tables to keep dining room and work areas clean.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Inspected dishes and utensils for cleanliness.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Checked guests' identification before serving alcoholic beverages.
  • Cultivated warm relationships with regular customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

High School Diploma -

Montgomery High School
Santa Rosa, CA
06.1981

Interests

Social Issues

Government oversight

Making Jewelry

Ending Homelessness

Skills

  • Quality Control Guidelines
  • Decision-Making Skills
  • Complex Problem-Solving
  • Ergonomics and Safety Training
  • Quality Assurance
  • Business Function Preparation
  • Exceptional Communicator
  • Excellent Written and Oral Communication
  • Information Gathering
  • Paperwork and Documentation
  • Social Program Eligibility
  • Verbal and Written Communication
  • Eligibility Determinations
  • Applicant Interviewing
  • Advocacy and Counseling
  • Critical Thinking
  • Benefits Program Knowledge
  • Effective Communication Skills
  • Agency Resource Eligibility
  • Financial Assistance
  • Mathematical Computation
  • Case Records Review
  • Application Processing
  • Active Listening and Communication
  • Public Assistance Programs
  • Information Assistance
  • Formula Guidelines
  • Government Relations
  • Clients Rights
  • Funds Distribution
  • Multicultural Populations
  • Large Caseloads
  • Quality Control Guidelines
  • Timely Processing
  • Reading Comprehension
  • System Verification
  • Procedures Compliance
  • Confidential Records Management
  • Telephone Etiquette
  • Demographics Information
  • Assistance Authorization
  • Recordkeeping
  • Health and Safety Compliance

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Lisa Taylor