Lisa Taylor

Work History

Administrative Assistant-100% Remote

Garland Grading & Excavating

10.2012 - Current

Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Invoice clients

Maintained inventory of office supplies and placed orders.

Fraud Analyst Supervisor-100% Remote

Advanced Call Center Technologies, LLC

12.2020 - 12.2024

Evaluated customer data to identify and prevent fraudulent activities.
Analyzed large amounts of data to find patterns of fraud and anomalies.
Tracked fraud cases and monitored trends to develop strategies for prevention.
Performed risk assessments to determine level of fraud risk and prioritize investigations.
Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
Produced detailed reports of fraud investigations and presented findings to senior management.
Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
Developed customized reports for senior management, highlighting key trends and insights on fraud-related issues.
Facilitated information sharing among team members through regular meetings and discussions, fostering a collaborative work environment focused on continuous improvement.
Conducted thorough investigations into suspicious account activity, leading to identification and mitigation of potential fraud.
Collaborated with cross-functional teams to develop comprehensive fraud prevention strategies.
Summarized all key information regarding investigation into detailed report for delivery to client.
Reviewed transactions and receipts to identify any suspicious activity.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Maintained high safety standards to ensure secure workplace for all employees and visitors.
Educated staff on organizational mission and goals to help employees achieve success.
Gathered, organized and input information into digital database.

Teacher Assistant

Carter County Schools

08.2016 - 08.2020

Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
Promoted a growth mindset among students by encouraging perseverance and resilience in overcoming challenges.
Assisted in developing effective classroom management strategies that fostered an inclusive community where all students felt valued and respected.
Enhanced classroom environment by implementing various teaching methods and strategies, catering to diverse learning styles.
Actively participated in professional development opportunities to stay current with emerging trends in education and improve instructional effectiveness.
Facilitated small-group instruction sessions targeting specific skill gaps among struggling learners for academic success.
Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
Supported the integration of technology into daily lessons by utilizing digital tools like SMART Boards or tablets to engage students in interactive learning experiences.
Prepared supplementary lesson materials such as visuals aids, hands-on manipulatives, or interactive games that enhanced student understanding of complex concepts.
Utilized assessment data to tailor instruction for individual learners'' needs while addressing overall class performance goals.
Provided constructive feedback on student work, highlighting areas of strength and offering specific suggestions for improvement.
Increased student participation with engaging activities and group projects that promoted collaboration and teamwork.
Implemented differentiated instructional approaches based on varying student abilities and interests to ensure equity in learning opportunities.
Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
Developed and implemented engaging lesson plans to keep learner attention.
Chose materials and developed lesson plans to enhance skills for individual students.

Photo Lab Supervisor

CVS Pharmacy

12.2009 - 10.2012

Implemented cross-training initiatives among team members to foster adaptability and versatility within the workforce.
Handled complex or urgent customer requests personally, ensuring a high level of service was provided at all times.
Conducted regular performance evaluations for team members, providing constructive feedback and identifying areas for professional growth.
Enhanced customer satisfaction with timely order fulfillment and consistent high-quality prints.
Oversaw equipment maintenance schedules, ensuring optimal functionality for all machinery within the photo lab.
Organized weekly meetings to discuss workload priorities, address any challenges faced by staff members, and share valuable information related to industry news or trends.
Championed the adoption of greener practices within the lab, including recycling initiatives and waste reduction efforts.

Created an open communication environment within the team, encouraging collaboration and problem-solving among staff members.
Improved photo lab efficiency by streamlining workflow processes and implementing organizational systems.

Server, Assistant Manager

MELANGE MOUNTAIN BISTRO

03.2009 - 12.2011

Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Managed staff schedules and maintained adequate coverage for all shifts.
Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Implemented effective inventory control systems to reduce food spoilage and waste.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Motivated staff to perform at peak efficiency and quality.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Oversaw food preparation and monitored safety protocols.
Purchased food and cultivated strong vendor relationships.
Verified prepared food met standards for quality and quantity before serving to customers.
Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
Reduced wait times with effective table management strategies, enhancing customer experience.
Implemented sanitation protocols to maintain a clean and safe environment for both employees and guests.
Maintained a high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes.
Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
Collaborated with other managers to develop and implement special promotions, boosting restaurant sales.
Streamlined communication between kitchen staff and servers for improved order accuracy and timeliness.
Worked closely with the chef on optimizing menu offerings based on guest feedback trends, leading to higher overall satisfaction scores.
Introduced new upselling techniques that led to increased average ticket value without sacrificing customer satisfaction rates.
Facilitated pre-shift meetings to communicate menu changes, specials, or other pertinent information to the server team effectively.
Conducted regular performance evaluations for server staff, identifying areas for improvement and growth opportunities.
Ensured compliance with food safety regulations by regularly inspecting storage areas and holding staff accountable for proper practices.
Managed inventory to minimize waste and ensure availability of necessary supplies for daily operations.
Coordinated shift schedules to optimize staffing levels during peak hours while minimizing labor costs.
Championed teamwork among the server staff, creating a supportive work environment that encouraged collaboration and efficiency improvements.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Cultivated warm relationships with regular customers.
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Bussed and reset tables to keep dining room and work areas clean.
Explained menu items and suggested appropriate options for food allergy concerns.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.

Hostess, Server, Bartender, Shift Manager

LONE STAR STEAKHOUSE

10.2007 - 03.2009

Answered customer questions about hours, seating, and menu information.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Answered phone calls to take orders, give information and document reservations.
Completed daily side work and opening and closing duties without fail.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Seated patrons based on guest preferences and seating availability.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Backed up servers by checking on tables and retrieving items for guests.
Provided patrons with estimated waiting times during peak service hours.
Opened and closed seating sections according to volume of guests.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Delivered pick-up and curbside orders to guests.
Promoted business loyalty by fostering positive customer relationships.
Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Advised customers about special offerings and menu items to help drive sales.
Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Input orders accurately into POS terminal, split bills and accepted payments.
Took initial drink orders and relayed information to wait or bar staff.
Maintained balanced cash drawer with correct money values and accurate documentation.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Explained menu items and suggested appropriate options for food allergy concerns.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Maximized table turnover rate by managing reservations and seating arrangements.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Contributed to inventory management by monitoring stock levels.
Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Improved dining experience by providing prompt, attentive service to guests.
Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Managed inventory of dining supplies to prevent shortages during service.
Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Built rapport with guests to enhance their dining experience and encourage return visits.
Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Enhanced team efficiency, collaborating effectively in high-pressure settings.
Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Streamlined order-taking process to minimize wait times for diners.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items, and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Processed orders and sent to kitchen employees for preparation.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Increased sales significantly by upselling higher-end products to customers.
Inspected dishes and utensils for cleanliness.
Checked guests' identification before serving alcoholic beverages.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Set up bar for operation, obtained cash bank, and stocked service bar.
Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
Kept bar presentable and well-stocked to meet customer needs.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Office Manager

Home Instead Senior Care

10.2006 - 10.2007

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Spearheaded community outreach initiatives, improving company's local reputation and engagement.
Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Improved team morale and cohesion with regular team-building activities and open communication channels.
Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
Optimized office space utilization, leading to more efficient and productive work environment.
Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assisted in organizing and overseeing assignments to drive operational excellence.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Identified and communicated customer needs to supply chain capacity and quality teams.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Developed detailed plans based on broad guidance and direction.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Launched quality assurance practices for each phase of development

Office Manager

Home Instead Senior Care

07.2003 - 10.2006

Daily operations of a Non-medical in home care company
Assisted staffer in scheduling for @ 50 employees for @ 75 clients
Insurance billing, collecting payments, and bank deposits
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Spearheaded community outreach initiatives, improving company's local reputation and engagement.
Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Improved team morale and cohesion with regular team-building activities and open communication channels.
Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
Optimized office space utilization, leading to more efficient and productive work environment.
Enhanced communication within office by implementing centralized digital messaging platform.
Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assisted in organizing and overseeing assignments to drive operational excellence.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Identified and communicated customer needs to supply chain capacity and quality teams.
Set aggressive targets for employees to drive company success and strengthen motivation.
Developed detailed plans based on broad guidance and direction.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Leveraged data and analytics to make informed decisions and drive business improvements.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Managed senior-level personnel working in marketing and sales capacities.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Launched quality assurance practices for each phase of development

Summary

Overview

Work History

Administrative Assistant-100% Remote

Fraud Analyst Supervisor-100% Remote

Teacher Assistant

Photo Lab Supervisor

Server, Assistant Manager

Hostess, Server, Bartender, Shift Manager

Office Manager

Office Manager

Education

GED -

Skills

Timeline

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