Lisa Taylor
Spring,TX
Overview
15
15
years of professional experience
Work History
Supervisory Legal Administrative Specialist
Department of Homeland Security - USCIS
12.2024 - Current
- Oversee the work of legal administrative staff, ensured that tasks are completed accurately and efficiently. Conducted performance evaluations, provided training, and mentored team members to enhance their skills and productivity. Performed complex legal administrative tasks, including maintaining case management systems, managing records, and preparing legal documents. Assisted attorneys with case preparation, including drafting pleadings, motions, and other legal documents. Coordinated the workflow of legal documents and ensure timely filing with courts and other legal entities. Managed calendars and schedules for coworkers and employees, including setting appointments and deadlines for legal proceedings. Ensured compliance with legal standards and organizational policies in all administrative processes.
- Reviewed and verified the accuracy of legal documents and filings to prevent errors and omissions. Served as a point of contact for clients and external parties, addressing inquiries and providing information regarding legal processes and services. Maintained a professional and courteous demeanor while handling sensitive information and client interactions.
- Grade: 11
- Hours per week: 40
Human Resources Consultant
Department of Social and Health Services
01.2024 - 10.2024
- Provided first-level technical and professional HR advice and consultation to stakeholders and upper management. Supported administrators, managers, supervisors, employees, and the public in various HR services. Provided routine first-level professional advice under the direction of higher HR Business Partners. Interpreted HR-related procedures, practices, guidelines, policies, and laws to various stakeholders. Assessed customer needs, identified options, and recommended courses of action. Composed clear and concise memos, letters, reports, and legal documents. Resolved concerns on various personnel matters. Answered public inquiries and provided guidance on accessing HR services. Consulted on hiring processes and coordinated related rules. Served as the primary point of contact for an Administration's Appointing Authorities.
- Hours per week: 40
Labor and Employee Relations Specialist
U.S. Customs and Border Protection
06.2019 - 11.2022
- Handled routine labor relations and human resource inquiries related to policies, procedures, and bargaining agreements, referring to complex matters to appropriate management staff. Served as the initial contact and liaison for intake and assessment of employee complaints. Conducted initial interviews and gathered information for employee relations matters such as harassment allegations, work complaints, or other concerns; informed appropriate HR staff when additional investigation was required. Assisted with record keeping related to hiring, termination, leave, transfer, and promotion particularly as related to Equal Employment Opportunity (EEO), affirmative action, and other initiatives. Collected information and data to assess costs and policy implications of negotiations and disputes. This included management and union proposals, pay scales and wages, benefits, working conditions, and other mitigating circumstances. Conducted surveys, interviews, and other research related to human resource policies, compensation, and other labor negotiations; collected information and reports results to Labor Relations Manager or Human Resources Director. Maintained knowledge and understanding of laws and regulations related to EEO, affirmative action, collective bargaining, unions, labor relations, and human resources. Assisted with preparation of plans, policies, documents, and reports including EEO-1, affirmative action plans, organizational charts, labor agreements, and employee handbooks. Assisted with preparation of documents and records required for contract negotiations, meetings, and negotiations with employee and labor organizations. Performed other duties as assigned.
- Series: 0203 - Grade: 12
- Hours per week: 40
HR Assistant- Employee Relations
Transportation Security Administration
09.2016 - 06.2019
- Experienced and advance knowledge in human resources policies, regulation, processes, and procedures. Performed a combination of routine and varying assignments related to Human Resources (hiring, employee relations, administrative, communicating/advising stake holders and management). Assisted management, employees, and outside entities with day-to-day operations. Worked with very minimal direction or guidance to accomplish work involving case preparation, management issues, database entry, vetting employee work history, or other support to the Supervisory Human Resource Specialist. Considerable independence in time management, coordinating and prioritizing assignments/projects and utilizing actions as appropriate. Prepared various types of communications; checkpoint logs, reports, and documents related to work performed. Participated in the development of new policies and procedures, recommended changes in policy and procedures based on situational awareness.
- State of Washington Point of Contact (POC) for employee grievances, EEO complaints, anti-harassment and workplace violence programs. Trained and monitored Mission Support Staff (MSO) Program Assistant. Experience in writing employee yearly evaluations. Collaborated and executive executive reports used by screening management and MSO staff. Uses supervisory skills to assist management with case related issues, policies, and case-by-case matters. Performed all employee related responsibilities for the Seattle-Tacoma International Airport and its seven (7) airline spokes. Acting HR Specialist for Employee Relations from 5/2017 to 6/2019.
- Series: 0203 - Grade: F
- Hours per week: 40
Supervisory Transportation Security Officer
Transportation Security Administration
07.2015 - 04.2016
- Provided the traveling public with the highest levels of security, customer service, and professionalism. Maintained and demonstrated TSA mission and core values. Ability to perform and supervise security screening of persons and equipment. Supervised officers to perform a variety of pat downs, operate various screening equipment, and conduct necessary property searches. Continually improved the screening processes and personal performances of staff through personal training and development. Kept focus and situational awareness while managing security functions. Worked in a high-volume stressful environment while creating a calm atmosphere for employees and the public. Defused crisis situations among staff and passengers. Oversaw daily shift operations, scheduling, and any administrative duties. Ability to multi-task, maintain logs, write incident reports, and hold meetings. Evaluated team members by completing mid-year and end of the year (final) performance review/ratings. Excellent listening and communication skills, and responsible for the screening checkpoint and all of its operations. Planned and delegated screening operations at various locations- cargo holds, parking structures, gateways, the aviation operations area (AOA). Certified to operate government vehicles on the AOA.
- Series: 0080 - Grade: G
- Hours per week: 40
Lead Transportation Security Officer
Transportation Security Administration
01.2013 - 07.2015
- Maintained communication with supervisor on all issues that might reveal a weakness or vulnerability to the operation. Organized and prepared monthly check point audit information for review. Excellent listening, communicating, and writing skills. Awards Recognition Committee member and wrote for the TSA newsletter in 2012. Overseen screening of checkpoint(s) on a day-to-day basis along with equipment, personnel, scheduling and rotation of personnel. Delegated work of subordinate employees including setting priorities, assigning tasks, and taking or recommending corrective disciplinary actions as appropriate. Prepared various types of communications; checkpoint logs, reports, and documents related to work performed. Participated in the development of new policies and procedures, recommended changes in policy and procedures based on situational awareness.
- Series: 0080 - Grade: F
- Hours per week: 40
Transportation Security Officer
Transportation Security Administration
10.2011 - 12.2012
- Provided front line security protection to air travelers, airports, and airplanes. Identified dangerous objects on passengers and in baggage or cargo and preventing these objects from being transported onto the aircraft. Used diverse electronic detection and imaging equipment. Maintained communication with supervisor on all issues that might reveal a weakness or vulnerability to the operation. Excellent listening, communicating, and writing skills. Member of the Awards Recognition Committee and writer for the TSA newsletter.
- Series: 0080 - Grade: D
- Hours per week: 40
Program Manager
Spectrum Child and Family Services
06.2010 - 09.2011
- Managed teen-mom program. Assigned duties to employees (i.e. what level of performance will meet the supervisor's expectations) and communicated how the successful performance of those duties will be measured. Ensured that employees were working under their current job description and in a classification appropriate to the duties applicable. Updated job descriptions, and submit them to the Business Office, as needed. Conducted interviews for new hire employees, trained new hired employees, held monthly meetings with team to discuss program concerns and goals. Advocated for clients. Resolved complaints by helping employees address and resolve a wide variety of concerns and complaints. Addressed performance problems through corrective action plan and dismissal. Documented performance, completed employee evaluations, maintained electronic and hard copy records of performance problems and achievements. Assisted law enforcement officers and social workers with inquiries for information or investigations initiated against missing and/or abusive clients. Testified in court when applicable. Additional Responsibilities: developed staff, mentored, and provided career coaching; motivated staff, individually and as a group, and established an effective team.
- Hours per week: 40
Education
Some college (no degree) - Human Services Family and Child Welfare
Kaplan University
Southfield, MIAssociate's degree - Human Services Management
University of Phoenix
Phoenix, AZ03.2009
Skills
- Court filings and legal document preparation
- Office administration and file management
- Legal research and document review
- Document drafting and dispute resolution
- Teamwork and collaboration
- Problem-solving skills
- Attention to detail
Timeline
Supervisory Legal Administrative Specialist
Department of Homeland Security - USCIS
12.2024 - Current
Human Resources Consultant
Department of Social and Health Services
01.2024 - 10.2024
Labor and Employee Relations Specialist
U.S. Customs and Border Protection
06.2019 - 11.2022
HR Assistant- Employee Relations
Transportation Security Administration
09.2016 - 06.2019
Supervisory Transportation Security Officer
Transportation Security Administration
07.2015 - 04.2016
Lead Transportation Security Officer
Transportation Security Administration
01.2013 - 07.2015
Transportation Security Officer
Transportation Security Administration
10.2011 - 12.2012
Program Manager
Spectrum Child and Family Services
06.2010 - 09.2011
Some college (no degree) - Human Services Family and Child Welfare
Kaplan University
Associate's degree - Human Services Management
University of Phoenix
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