Lisa Taylor
Nashville,Tn.
Summary
Dynamic Executive Assistant with a proven track record at Tristar Skyline Medical Center, excelling in contract management and budget oversight. Adept at fostering collaboration among leadership teams while maintaining confidentiality. Recognized for exceptional organizational skills and a detail-oriented approach, ensuring seamless operations and successful event coordination.
Overview
32
32
years of professional experience
Work History
Executive Assistant to CEO, CNO, ACNO
Tristar Skyline Medical Center
06.2017 - Current
- Process all physician contracts and all business contracts for the department.
- Process all re-credentialing applications for the hospital.
- Serve as the Records Coordinator for the facility.
- Perform administrative support functions for Chief Executive Officer, Chief Nursing Officer and Associate Chief Nursing Officer (i.e. calendar management, travel arrangements, meeting coordination, report generation, presentations, correspondence.) and respective Department Directors as requested.
- Coordinate committee meetings including scheduling, agenda, minutes, as requested to members of those committees.
- Maintain administrative files and other correspondence as indicated, including physician database.
- Maintain a professional demeanor when dealing with staff, patients, family members and visitors.
- Work directly with other members of the leadership staff to maintain a productive team atmosphere.
- Handle confidential and sensitive information.
- Answer phones and document patient complaints/compliments, order office supplies.
- Coordinate lunch meetings, birthday recognitions, Angel Tree donations and Skyline’s Pencil Project.
- Responsible for the coordination of the Volunteer and EMS Week.
- Process ESAF request and payroll for Department Directors.
- Maintain Business Courtesy Log.
- Serve as notary public.
Executive Assistant to Vice Chancellor for Equity, Diversity & Inclusion
Vanderbilt University
Nashville, TN
01.2016 - 06.2017
- Assist in managing the administrative and business activities for the Vice Chancellor and Chief Diversity Officer.
- Function as a personal aide and as a representative between the Chancellor/Vice Chancellor and the local community; monitor office budget; prepare necessary documentation for check requests and non-capital expenditures.
- Direct the ordering of supplies and equipment.
- Compile data for special reports and projects.
- Assist in developing administrative goals and priorities for departmental long-range strategic planning.
- Communicating, implementing, interpreting, and revising policies and procedures as appropriate.
- Calendar management for Vice Chancellor.
- Assist with monthly budget reconciliation.
- Arrange and process travel expense reports.
- Act as personal assistant to the Vice Chancellor.
- Coordinate social activities, special events and student projects.
- Process a considerable amount of confidential and sensitive information in support of administrative activities.
- Maintaining current knowledge of technology.
- Arrange Travel, One Card reconciliation, Monthly review of GL report.
- Trouble shoot computer/phone issues, coordinate departmental events/room reservations.
Office Manager/Administrative Assistant to Executive Director
Emory University
Atlanta, GA
04.2003 - 12.2015
- Manage office operations and supervise support staff.
- Monitor $1 million operating budget.
- Provide high level administrative support to Executive Director of the Faculty Staff Assistance Program and 14 direct reports.
- Research and compile data for reports and presentations.
- Assist in problem solving to reduce negative impact on staff and client services.
- Oversee and manage 3 satellite offices.
- Coordinate the orientation and on boarding process for all new hires.
- Chair the Process Improvement Team (PIT) committee which is responsible for evaluating and recommending strategies to enhance the work flow for office operations.
- Demonstrated ability to maintain master calendar of client appointments; greet and assist clients in person and on the phone and meet demanding deadlines.
- Troubleshoot technical issues, order office supplies and organize event planning.
- Generate and analyze quarterly and annual service reports for Vice President of Human Resources.
- Open, sort, and distribute incoming correspondence, including faxes and email.
- Serve as an active member of the leadership team to ensure that infrastructure needs are being monitored and addressed.
Manager, Health Claims Operations
Blue Cross Blue Shield of GA
Atlanta, GA
01.1994 - 01.2003
- Directed all claims operations of the National Account Business.
- Hired, trained, developed and led a 25-person claims team.
- Managed $2 million operating budget.
- Provided managed care decision support and ongoing monitoring of managed care contract compliance.
- Implemented OCR Scanning.
- Achieved all operational metrics for telephone and claim payment standards.
- Contributor in the development and implementation of new coding system.
- Completed contingency plans for Y2K.
Education
Bachelor of Arts - Business Administration
Middle Tennessee State University
Murfreesboro, TennesseeCertified Administrative Professional (CAP) -
International Association of Administrative Professionals
HR Certification Level 1 -
Emory University
Emory Administrative Professional Program -
Emory University
Skills
- Contract management system expertise
- Budget and expense reporting
- Administrative support
- Payroll and time management
- Supervision and leadership
- Travel accommodations coordination
- Project management skills
- Accounts payable and receivable
- Event planning and coordination
- Expense report management
- Calendar maintenance proficiency
- Organizational and communication skills
- Detail-oriented approach“
References
Available Upon Request
Degree
BBA
Computer Software Experience
- Microsoft Office programs
- Concur
- EProcurement
- Adobe Connect
- Lawson
- ESAF
- Meditech
- Kronos
- Policy Stat
- PAWS
- SharePoint
- Power BI
- I-mobile tracker
- NATE
- Iron Mountain Connect
- Active roles Web interface
- CANVA
- HCA Contracts Dashboard
- Brand Resource Center
Timeline
Executive Assistant to CEO, CNO, ACNO
Tristar Skyline Medical Center
06.2017 - Current
Executive Assistant to Vice Chancellor for Equity, Diversity & Inclusion
Vanderbilt University
01.2016 - 06.2017
Office Manager/Administrative Assistant to Executive Director
Emory University
04.2003 - 12.2015
Manager, Health Claims Operations
Blue Cross Blue Shield of GA
01.1994 - 01.2003
Bachelor of Arts - Business Administration
Middle Tennessee State University
Certified Administrative Professional (CAP) -
International Association of Administrative Professionals
HR Certification Level 1 -
Emory University
Emory Administrative Professional Program -
Emory University