Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Taylor

Marysville,PA

Summary

Dynamic and adaptable leader in retail and maintenance sectors. Recognized for enhancing operational processes and fostering teamwork, with a commitment to developing staff and improving customer service outcomes. Exemplary customer service skills both in person and via telephone. Able to handle complaints and work to an agreeable end.

Overview

13
13
years of professional experience

Work History

Cash Office Supervisor and Front End Team Lead

Sams Club
6520 Carlisle Pike Mechanicsburg, Pa 17050
07.2021 - Current
  • Supervised cash handling procedures to ensure accuracy and compliance with company policies.
  • Trained and mentored team members on operational best practices and cash office protocols.
  • Managed daily reconciliation of cash registers, identifying discrepancies and implementing corrective actions.
  • Developed efficient scheduling for cash office staff, optimizing coverage during peak hours.
  • Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
  • Boosted retail sales by effectively recommending products tailored to clients'' specific needs and preferences.
  • Increased sales volume by effectively training and motivating retail sales team members.

Maintenance Technician

O.T.C.H. Dog Training
1 Souder Ct Mechanicsburg,Pa
07.2019 - 07.2023
  • Conducted routine inspections to identify maintenance needs and ensure safety compliance.
  • Performed repairs on equipment and facilities to minimize downtime and enhance operational efficiency.
  • Developed and implemented preventive maintenance schedules to prolong equipment lifespan.
  • Trained junior technicians on best practices for equipment handling and maintenance procedures.
  • Led initiatives to enhance workplace safety standards, fostering a culture of proactive risk management.

Caregiver

Veterans Affairs
1700 S Lincoln Ave Lebanon, Pa 17042
05.2015 - 05.2020
  • Provided compassionate care to veterans, ensuring comfort and dignity in daily activities.
  • Assisted with medication management, adhering to prescribed schedules and protocols.
  • Developed individualized care plans by assessing patient needs and preferences.
  • Trained and mentored new caregivers on best practices for veteran support.
  • Provided compassionate care and support to individuals with diverse needs, enhancing quality of life.
  • Assisted clients with daily living activities, promoting independence and dignity.

Job Coach

Susquenita School District
309 Schoolhouse Rd Duncannon, Pa 17020
08.2013 - 08.2015
  • Facilitated job readiness workshops to enhance student employability skills.
  • Developed individualized career plans aligning student strengths with potential employment opportunities.
  • Coordinated with local businesses to establish internship and job placement opportunities for students.
  • Mentored students in resume writing, interview techniques, and professional communication skills.
  • Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
  • Conducted mock interviews to help clients prepare for interviews with potential employers.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
  • Developed and implemented job coaching plans for clients with diverse career goals.
  • Kept detailed records of individual histories, scores, and documents.
  • Increased awareness of job coaching services, conducting outreach and marketing activities in community.
  • Tailored job coaching methods to fit individual client needs, resulting in higher satisfaction and job acquisition rates.
  • Evaluated client skills and job readiness, providing constructive feedback and actionable advice.
  • Developed volunteer program for clients to gain work experience, improving their employability and confidence in job market.

Education

High School Diploma -

James Madison High School

No Degree - Sociology

Ashford University
San Diego, CA

Skills

  • Accounting experience
  • Cash handling
  • Cash handling expertise
  • Cash register operations
  • Supervisory skills
  • Staff training and development
  • Teamwork and collaboration
  • Multitasking and prioritizing
  • Time management
  • Active listening
  • Health and safety procedures
  • Interpersonal skills
  • Conflict resolution
  • Complaint handling

Timeline

Cash Office Supervisor and Front End Team Lead

Sams Club
07.2021 - Current

Maintenance Technician

O.T.C.H. Dog Training
07.2019 - 07.2023

Caregiver

Veterans Affairs
05.2015 - 05.2020

Job Coach

Susquenita School District
08.2013 - 08.2015

High School Diploma -

James Madison High School

No Degree - Sociology

Ashford University