Dynamic and adaptable leader in retail and maintenance sectors. Recognized for enhancing operational processes and fostering teamwork, with a commitment to developing staff and improving customer service outcomes. Exemplary customer service skills both in person and via telephone. Able to handle complaints and work to an agreeable end.
Overview
13
13
years of professional experience
Work History
Cash Office Supervisor and Front End Team Lead
Sams Club
6520 Carlisle Pike Mechanicsburg, Pa 17050
07.2021 - Current
Supervised cash handling procedures to ensure accuracy and compliance with company policies.
Trained and mentored team members on operational best practices and cash office protocols.
Managed daily reconciliation of cash registers, identifying discrepancies and implementing corrective actions.
Developed efficient scheduling for cash office staff, optimizing coverage during peak hours.
Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
Boosted retail sales by effectively recommending products tailored to clients'' specific needs and preferences.
Increased sales volume by effectively training and motivating retail sales team members.
Maintenance Technician
O.T.C.H. Dog Training
1 Souder Ct Mechanicsburg,Pa
07.2019 - 07.2023
Conducted routine inspections to identify maintenance needs and ensure safety compliance.
Performed repairs on equipment and facilities to minimize downtime and enhance operational efficiency.
Developed and implemented preventive maintenance schedules to prolong equipment lifespan.
Trained junior technicians on best practices for equipment handling and maintenance procedures.
Led initiatives to enhance workplace safety standards, fostering a culture of proactive risk management.
Caregiver
Veterans Affairs
1700 S Lincoln Ave Lebanon, Pa 17042
05.2015 - 05.2020
Provided compassionate care to veterans, ensuring comfort and dignity in daily activities.
Assisted with medication management, adhering to prescribed schedules and protocols.
Developed individualized care plans by assessing patient needs and preferences.
Trained and mentored new caregivers on best practices for veteran support.
Provided compassionate care and support to individuals with diverse needs, enhancing quality of life.
Assisted clients with daily living activities, promoting independence and dignity.
Job Coach
Susquenita School District
309 Schoolhouse Rd Duncannon, Pa 17020
08.2013 - 08.2015
Facilitated job readiness workshops to enhance student employability skills.
Developed individualized career plans aligning student strengths with potential employment opportunities.
Coordinated with local businesses to establish internship and job placement opportunities for students.
Mentored students in resume writing, interview techniques, and professional communication skills.
Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
Conducted mock interviews to help clients prepare for interviews with potential employers.
Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
Developed and implemented job coaching plans for clients with diverse career goals.
Kept detailed records of individual histories, scores, and documents.
Increased awareness of job coaching services, conducting outreach and marketing activities in community.
Tailored job coaching methods to fit individual client needs, resulting in higher satisfaction and job acquisition rates.
Evaluated client skills and job readiness, providing constructive feedback and actionable advice.
Developed volunteer program for clients to gain work experience, improving their employability and confidence in job market.
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.