Lisa Telesco
Lutz,FL
Summary
Skilled in medical billing with expertise in CPT coding, claim submission, and accounts receivable management. Proficient in HIPAA compliance and understanding of medical terminology for effective analysis of denial trends and resolution of billing issues. Strong teamwork and collaboration skills focused on achieving organizational goals. Experienced in using various medical billing software and databases with a proven track record of successfully resolving billing disputes and providing accurate and timely solutions. Committed to exceptional customer service and building long-term client relationships through accurate coding and documentation to maximize insurance reimbursement. Deep knowledge of insurance regulations, medical terminology, and payment processes to deliver quality billing services and minimize financial losses for the organization.
Overview
16
16
years of professional experience
Work History
Medical Biller, Accounts Receivable
MastermindRCM,LLC.
06.2022 - 09.2024
- Maintained confidentiality of patient information by adhering to strict HIPAA regulations throughout the billing process.
- Developed comprehensive reports for management detailing trends in revenue generation, collection efforts, and outstanding balances.
- Ensured accurate coding and billing practices, resulting in reduced claim rejections and faster reimbursements.
- Reduced account receivables aging through diligent follow-up on outstanding claims and prompt resolution of denials.
- Facilitated clear communication between medical providers, insurance companies, and patients for smooth billing operations.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
Customer Service Representative
Breeze
11.2020 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Medical Receptionist
Florida Medical Clinic
07.2017 - 11.2020
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Medical Office Supervisor/ Surgical Coordinator
Newsom Eye & Laser Center
07.2011 - 06.2017
- Established strong relationships with patients, creating an environment of trust and open communication.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on changes in the industry.
- Overhauled appointment scheduling system to reduce cancellations and no-shows, resulting in increased revenue generation.
- Monitored budget expenditures for the medical office, identifying cost-saving opportunities to optimize resources.
- Verified benefits and worked with insurance companies to obtain payments.
- Pulled charts and prepared for nurse and doctor assessment.
- Reviewed and sent medical records to other physicians upon request.
Customer Service Representative
Delta Airlines
06.2008 - 06.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Created and maintained detailed database to develop promotional sales.
Education
Associate in Science (A.S.) - Criminal Justice
Everest University
Tampa, FL06.2014
Certification in Clinical Medical Assisting -
Sanford University
Tampa, Florida06.2008
High School Diploma -
Washingtonville High School
Washingtonville, New York07.1998
Skills
- ICD-10 proficiency
- HIPAA compliance
- Claim submission
- Patient account management
- Insurance verification
- Medical terminology
- Denial management
- Accounts receivable management
- Medical coding expertise
- Payment posting
- Medical billing software
Timeline
Medical Biller, Accounts Receivable
MastermindRCM,LLC.
06.2022 - 09.2024
Customer Service Representative
Breeze
11.2020 - 06.2022
Medical Receptionist
Florida Medical Clinic
07.2017 - 11.2020
Medical Office Supervisor/ Surgical Coordinator
Newsom Eye & Laser Center
07.2011 - 06.2017
Customer Service Representative
Delta Airlines
06.2008 - 06.2011
Certification in Clinical Medical Assisting -
Sanford University
High School Diploma -
Washingtonville High School
Associate in Science (A.S.) - Criminal Justice
Everest University
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