LISA TELLEFSON
Warden,Washington
Summary
Self-directed Nurse Manager with extensive experience coordinating and supervising nursing and financial lending staff. Natural leader and effective mentor possessing expertise in patient evaluation and intervention, case management and physician collaboration. Patient-focused professional committed to empowering staff and boosting morale and motivation. Recognized to have natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
30
30
years of professional experience
1
1
Certification
Work History
DNS/MDS Coordinator/ IP Nurse
McKay Healthcare and Rehabilitation
02.2023 - Current
- Led the facility as acting administrator and DNS through Annual State survey with best results the facility has received . Plan of Correction received on first submission and approved and cleared with desk review.
- Set schedules for staff to start and complete MDS assessments and care plan meetings.
- Ensured timely completion of all MDS assessments, maintaining full compliance with federal and state regulations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment to include working with a board oversight committee..
RN Unit Manager
Columbia Crest Center
08.2022 - 02.2023
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Interim Regional Wellness Director
Regency Nursing & Rehabilitation Centers
06.2021 - 08.2022
- Developed strategic partnerships with community organizations to expand resources available to clients and promote holistic wellbeing.
- Facilitated group discussions and support sessions aimed at addressing mental health concerns among clientele during difficult times.
- Established a supportive atmosphere within the wellness center by prioritizing open communication, empathy, and respect among staff and clients.
- Initiated employee wellness challenges boosting team morale fostering a culture of health throughout the organization.
Regional Nurse Consultant
Avamere
01.2020 - 05.2021
- Conducted frequent medical records reviews and facility wide audits to verify quality measures are being followed.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, and general liability.
- Supervised, directed and motivated high-quality performance from clinical staff in 5 states as I hold unencumbered RN license in those states.
- Investigated and independently resolved complaints from staff, physicians and residents by leveraging clinical judgment and regional management expertise.
- Coordinated and facilitated meetings and staff educational seminars to provide information and teach skills to employees, including infection control seminars.
Director of Health Services
Avamere Of Moses Lake
11.2014 - 01.2020
- Developed policies and procedures on accountability metrics stressing department-wide compliance to state and federal laws.
- Gathered, reviewed and adjudicated complaints and grievances of employees and patients to prevent and resolve workplace inadequacies.
- Prioritized high-volume workload, maintaining concentration under time pressures and with minimal supervision.
- Actively engaged and participated in consults, patient care plan development and patient monitoring.
- Updated patient charts using Point Click Care with data such as medications to keep records current and support accurate treatments.
RN, Home Care
Assured Home Health
08.2014 - 05.2016
- Traveled to patients' homes on daily basis to assess health conditions and provide superior level of nursing care.
- Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Incorporated therapeutic, rehabilitative and nursing goals into detailed, individualized care plans based on diagnoses.
- Managed daily and weekly schedule based on patient needs and agency staffing ability.
Director of Nursing
Life Care Center Of Ritzville
06.2013 - 09.2014
- Provided supervision and support for day-to-day operation of nursing department as well as other departments to ensue that resident needs were met and facility was properly maintained.
- Planned and organized staff development and orientation programs for nursing services.
- Diligently monitored Quality Assurance program for effectiveness and to improve performance and maintain standards of care.
- Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. Observed strict confidentiality and safeguarded all patient-related information.
- Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.
- Successfully met and exceeded company standards in relation to annual surveys, pharmacy reviews, and internal compliance audits.
Unit Manager/LPN/RN
Life Care Center Of RItzville
09.2011 - 06.2013
- Conducted screening, diagnostic treatment and rehabilitative and supportive services as senior nurse on primary health care team.
- Sound, ethical and independent decision-making ability consistent with medical protocols.
- Performed all tasks with patient-centered focus while seeking opportunities for improvement of processes and treatments. Provided health education training for patients.
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
Financial Lending Manager and Officer
Various Lending Companies
06.1995 - 03.2008
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
- Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
- Effectively opened mortgages offices, hired qualified staff, as well as processing loan applications during process.
- Worked with government underwriters and auditors on annual basis as required by law.
Education
Associate of Science - Nursing
BBCC
Moses Lake, Washington06.2012
Skills
- Strong clinical judgment
- Training and mentoring
- Multidisciplinary team collaboration
- Profit improvements
- Occupancy strategies
- Wellness services
- Staff Management
Certification
- RAC-CT
Timeline
DNS/MDS Coordinator/ IP Nurse
McKay Healthcare and Rehabilitation
02.2023 - Current
RN Unit Manager
Columbia Crest Center
08.2022 - 02.2023
Interim Regional Wellness Director
Regency Nursing & Rehabilitation Centers
06.2021 - 08.2022
Regional Nurse Consultant
Avamere
01.2020 - 05.2021
Director of Health Services
Avamere Of Moses Lake
11.2014 - 01.2020
RN, Home Care
Assured Home Health
08.2014 - 05.2016
Director of Nursing
Life Care Center Of Ritzville
06.2013 - 09.2014
Unit Manager/LPN/RN
Life Care Center Of RItzville
09.2011 - 06.2013
Financial Lending Manager and Officer
Various Lending Companies
06.1995 - 03.2008
Associate of Science - Nursing
BBCC
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