LISA TELLES
Summary
Highly accomplished and self-motivated administrative professional with 15+ years of experience providing comprehensive support in diverse, fast-paced environments. Proven ability to support C-level executives, manage complex projects, and deliver exceptional customer service. Expertise in streamlining administrative processes, maintaining confidentiality, and nurturing strong professional relationships. Experienced in utilizing the Microsoft Office Suite and learning new software quickly. I offer strategic thinking and meticulous attention to detail to enhance a company's growth and achieve its success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Claims Coordinator
The Mutual
12.2022 - 07.2023
- Provided comprehensive administrative support to the Claims Manager and VP of Claims, ensuring efficient departmental operations
- Managed initial claims reports, facilitating prompt resolution and delivering exceptional customer service
- Collaborated with the Claims team, attorneys, and external agencies to resolve discrepancies and ensure accurate claims processing
- Processed monthly invoice payments and meticulously prepared documentation for case settlements
- Summarized patient medical care details and verified insurance coverage, ensuring data accuracy and compliance
- Maintained accurate financial reserve updates throughout the claim lifecycle
Senior Administrative Assistant/Office Manager
Horizon Vision Centers
02.2004 - 02.2023
- Provided comprehensive, high-level administrative support to the President/CEO, including intricate schedule management, travel coordination, and the handling of sensitive and confidential information
- Maintained meticulous and confidential patient and personnel files, ensuring accuracy and compliance with all relevant regulations
- Conducted thorough analysis and review of monthly reports to support eligibility assessments, benefit administration, and strategic decision-making
- Delivered proactive administrative support to remote offices, effectively resolving operational challenges and optimizing workflow efficiency
- Supervised, trained, and mentored front desk staff, ensuring proficiency in data entry, insurance claims processing, and exceptional customer service delivery
- Processed insurance claims utilizing HCFA forms, demonstrating a strong understanding of medical coding, pricing schedules, and procedural policies
- Efficiently resolved customer inquiries and complex issues through diligent troubleshooting and strategic problem-solving
- Demonstrated proficiency in proprietary systems, rapidly adapting to new technologies and software applications
- Developed and maintained comprehensive contact lists, ensuring accurate and up-to-date information for internal and external communications
- Created and managed detailed spreadsheets for data tracking, reporting, and analysis, enhancing organizational efficiency
- Prepared, formatted, and edited a wide range of professional documents, presentations, and reports, ensuring clarity, accuracy, and brand consistency
Skills
- Time Management
- Critical Thinking
- Data entry
- Effective communication
- Team collaboration
- Attention to detail
- Outstanding Customer Service
- Reports & Data Analysis
- Organizational Skills
- Efficient Administration Services
- Problem-Solving
- Adaptability
- Computer/Electronic Acumen
- Microsoft Office Suites
Certification
Hayward Adult School, Hayward, CA
Certificate in Medical Program/Medical Billing and Coding,
HIPAA Certification
QuickBooks Certified
Timeline
Claims Coordinator
The Mutual
12.2022 - 07.2023
Senior Administrative Assistant/Office Manager
Horizon Vision Centers
02.2004 - 02.2023
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