Lisa Temple
San Ramon,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly skilled and enthusiastic professional with more than 11 years of experience with Hill Physicians Medical Group. Contribute to high-volume facilities by providing exceptional customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Care Transition Coordinator (Level 2)
Primed Management (Hill Physicians Medical Group)
07.2012 - Current
- Strengthened relationships with community service providers, expanding referral networks for continued patient support after discharge.
- Collaborated with Case Managers to maintain daily operations.
- Trained new staff, providing assistance learning CTC Role
- Leveraged strong clinical knowledge to advocate for necessary interventions during the transition process, promoting optimal health outcomes for each patient involved.
- Developed interdisciplinary team collaboration to optimize patient-centered transitional care planning and execution.
- Assessed, planned and implemented services to provide safe transition from acute care to home.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Strengthened communication skills through regular interactions with others.
- Facilitated smooth transitions from acute to post-acute care settings through diligent coordination of medical services.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided professional services and support in a dynamic work environment.
- Scheduled follow up appts, Created SNF and Home Health Referrals for successful Discharge, verified insurance coverage to contracted providers.
Office Manager/Intake Coordinator
Nightingale Nursing
07.2006 - 06.2012
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained computer and physical filing systems.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated special projects and managed schedules.
Education
Some College (No Degree) - AA
Diablo Valley College
San Ramon, CA High School Diploma -
Monte Vista High School
Alamo, CA06.1999
Skills
- Multidisciplinary team collaboration
- Decision-Making
- Epic Systems
- Policy Adherence
- Ethical Practice
- Process Implementation
- Training and mentoring
- Healthcare Navigation
- Technology proficiency
- Computer Skills
- Customer Service
- Relationship Building
- Verbal Communication
- Organization and Time Management
- Multitasking Abilities
- Data Management
HPMG Leadership Course
Completed HPMG Leadership Course in April 2017
Timeline
Care Transition Coordinator (Level 2)
Primed Management (Hill Physicians Medical Group)
07.2012 - Current
Office Manager/Intake Coordinator
Nightingale Nursing
07.2006 - 06.2012
Some College (No Degree) - AA
Diablo Valley College
High School Diploma -
Monte Vista High School
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