Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Tench

Kernersville,NC

Summary

Proven leader in customer service, excelling at Peace Transport by consistently surpassing performance goals through superior communication and problem-solving abilities. Expert in customer complaint resolution and account management, I've mentored teams towards excellence and fostered lasting client relationships, enhancing repeat business. My blend of empathy and efficiency in high-stress situations sets me apart.

Overview

2025
2025
years of professional experience

Work History

Customer Service Lead

A&O Home Delivery
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Established strong relationships with clients, leading to repeat business and positive feedback.

Caregiver

Home
10.2023 - 10.2024

Caregiver for my late husband with Parkinson’s.

Customer Service Representative

Peace Transport
10.2019 - 10.2023

Billing & Receiving, building accounts, data entry, order entry


  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Sought ways to improve processes and services provided.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Barber

Cut’N’Loose Salon
08.2009 - 10.2019
  • Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Styled hair according to customer preferences.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Customer Service Representative

Executive Delivery
04.1989 - 10.2009
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Diploma -

Southern Guilford High School
Greensboro, NC
06.1987

Skills

  • Cash Handling
  • Payment Processing
  • Department operations
  • Customer Complaint Resolution
  • Inventory Control
  • Account Management
  • Product Location
  • Product or Service support
  • Administrative duties
  • Telephone Etiquette
  • Customer service excellence
  • Customer Relations

Timeline

Caregiver

Home
10.2023 - 10.2024

Customer Service Representative

Peace Transport
10.2019 - 10.2023

Barber

Cut’N’Loose Salon
08.2009 - 10.2019

Customer Service Representative

Executive Delivery
04.1989 - 10.2009

Customer Service Lead

A&O Home Delivery

Diploma -

Southern Guilford High School
Lisa Tench