Lisa Thibodeaux
Orange,Texas
Summary
Professional in operations management with focus on front office dynamics and customer satisfaction. Proven track record of optimizing workflow and ensuring high standards of service. Known for fostering teamwork and adapting to changing needs while maintaining steadfast commitment to results. Skilled in conflict resolution and process improvement, with reliable and flexible nature.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Office Operations Manager
Holiday Inn Express & Suites
10.2016 - 07.2025
- Optimized staff productivity through effective scheduling, training, and performance evaluations.
- Developed strong relationships with clients and vendors, fostering loyalty and repeat business.
- Assisted in coordinating special events held at the hotel property ensuring successful execution and guest satisfaction.
- Contributed to organizational goals by collaborating with other department heads on cross-functional initiatives aimed at enhancing overall hotel performance.
- Enhanced guest satisfaction with exceptional customer service and prompt issue resolution.
- Monitored industry trends to identify potential areas of improvement in the front office department''s policies or procedures.
- Ensured seamless communication between departments for optimal guest experience and operational success.
- Handled escalated customer complaints efficiently, demonstrating empathy towards their concerns while resolving issues quickly.
- Maintained high standards of cleanliness and organization in the front office area, creating a welcoming environment for guests.
- Managed room inventory effectively to maximize occupancy rates and revenue generation.
- Streamlined front office operations by implementing efficient processes and protocols.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Coached employees through day-to-day work and complex problems.
- Created, prepared, and delivered reports to various departments.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Coordinated office events, seminars and meetings for staff and clients.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Negotiated and executed contracts on behalf of department.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built and managed processes for tracking and monitoring department performance.
- Completed bi-weekly payroll for 11 employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Fish Ticket Clerk
Virgin Ventures
05.2015 - 09.2015
- Accurate Data Entry and Record Keeping: Responsible for meticulously recording details of fish landings, including species, quantities, weights, date, and vessel information. This involves maintaining detailed spreadsheets and record-keeping systems, often using official systems like T-Landings, and handling confidential reports.
- Regulatory Compliance: Ensuring compliance with regulations by creating and submitting reports.
- Tendering Operations Support: Assist with the offload process, ensuring accurate weight recording, and utilize knowledge of fishing area geography for communication. Managing marine radio communications is also a responsibility.
- General Duties: Collaboration with fleet managers for data collection, maintaining accurate records, ensuring regulatory compliance, and supporting the financial aspects of the tendering operation.
Fish Ticket Clerk
Lady Samantha Fishery's
05.2014 - 09.2014
- Sort and distribute incoming fleet mail as needed.
- Record the correct fish, quantity and weights to include date, time and vessel as needed on deck.
- Maintain excel sheets and record-keeping for all vessels that deliver with complete accuracy.
- Enter catch data into T-Landings accurately and efficiently.
- Knowledge of the fishing area geography by names in order to properly communicate and understand vessel locations.
- Assist in managing marine radios, VHF & Satellite.
- Work with fleet managers to thoroughly collect critical data to maintain and update multiple spreadsheets daily to the fleet operations.
- Generate, receive, and maintain confidential and sensitives files, information and reports and ensure security of these files and information.
Education
High School Diploma -
Valdez High School
Valdez, AK2005
Skills
- Effective multitasking
- Operations management
- Training and coaching
- Sales and marketing
- Payroll and budgeting
- Proficient in Opera PMS Systems
- Revenue management
- Exceptional customer support
- Attention to detail
- Adaptability and flexibility
Certification
- Front Office Operations Training - 2018
- Certified Standard first-aid, National CPR Foundation - 2023
- Certified Standard CPR/AED , National CPR Foundation - 2024
- Certified Texas food handler license 2024
Timeline
Front Office Operations Manager
Holiday Inn Express & Suites
10.2016 - 07.2025
Fish Ticket Clerk
Virgin Ventures
05.2015 - 09.2015
Fish Ticket Clerk
Lady Samantha Fishery's
05.2014 - 09.2014
High School Diploma -
Valdez High School
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