Lisa Thierry

• Sort packages on sort line, Palletized boxes for shipping, Certified and operate robotic arm, Water spider position closing carts and pallets, staging or direct load into trucks for shipment. Work fluids by loading packages inside trucks for delivery.

Supervises, trains, and holds employees responsible for safety, production, and attendance. Maintain high standards for account, productivity, accuracy, customer service and safety in a fast-paced warehouse environment.
Train new hires as package handlers by conducting classroom and hands on training on safety, proper lifting techniques and other procedures to do their jobs successfully. Travel to other UPS Cornerstone locations to train warehouse associated on proper techniques and safety procedures as package handlers.

Assist in developing and executing test plans for all portals using the Enterprise system. Resolve escalated calls and provide feedback, Work to complete assigned
voicemails, emails, and SD+ tickets, Conduct webinars to dental providers through RingCentral Conduct webinars thru zoom for provider web portal training. Monitor work queue through NICE and online chats, answer and assist
callers over the phone (i.e. password reset, benefit information), document calls in Enterprise
system.

• Receive and process emergency and non-emergency calls for services
• received through the enhanced 9-1-1 system. Work collaboratively with district supervisors to
• monitor and control response of police personnel to calls for police service or emergency.