Summary
Overview
Work History
Education
Skills
Interests and Trainings
Timeline
Generic

Lisa Thompson

Attleboro,MA

Summary

Proven track record in enhancing customer experience and sales, leveraging exceptional customer service and problem-solving skills. Excelled in streamlining operations through adept use of technology and social media, boosting membership engagement. Dedicated and adaptable professional with a proactive attitude.

Overview

25
25
years of professional experience

Work History

Front Desk Manager/Member Services

BFIT Norton Gym
12.2021 - 06.2024
  • Demonstrated effective strategies to increase membership and personal training sales.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Addressed customer questions and concerns regarding products and services.
  • Utilized gym software and social media to streamline service operations, resulting in improved customer experience.
  • Hired and trained service department staff to drive performance.
  • Monitored performance of service desk staff and provided coaching as needed.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Demonstrated strong work ethic and reliability.
  • Managed and optimized Performance Food Centers smoothie bar operations including ordering of supplies
  • Reviewed inventory levels and ordered cleaning supplies to keep products in stock.

Front Desk Associate

NRG Lab Gym
12.2013 - 12.2021
  • Effectively promoting and closing deals for gym memberships, personal training packages and spa services.
  • Contributed to the consistent operation of the Performance Food Centers smoothie bar.
  • Kept up-to-date knowledge of current promotions, pricing structures, payment options.
  • Assisted customers with membership selection, payment processing, and answered questions about products or services.
  • Demonstrated effective strategies to increase membership and personal training sales.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Addressed customer questions and concerns regarding products and services.
  • Utilized gym software and social media to streamline service operations, resulting in improved customer experience.
  • Hired and trained service department staff to drive performance.
  • Monitored performance of service desk staff and provided coaching as needed.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Demonstrated strong work ethic and reliability.
  • Managed and optimized Performance Food Centers smoothie bar operations including ordering of supplies
  • Reviewed inventory levels and ordered cleaning supplies to keep products in stock.

Dance Instructor

Le Studio Danse
09.1999 - 03.2020
  • Supervised and guided children in various activities and exercises aimed at teaching technique.
  • Implemented strategic weekly lesson planning techniques to enhance age-appropriate achievements.
  • Designed choreography routines for both educational purposes in the studio and performance settings
  • Developed and implemented dance classes in various disciplines for students of all ages, levels and abilities.
  • Planned special events such as recitals to showcase student work.
  • Maintained accurate records of attendance, payments received and lesson plans used for each class session.
  • Provided team building activities.
  • Created a safe environment where students can learn without fear of criticism or judgment.
  • Communicated regularly with parents regarding student progress and any issues that arise during class time.
  • Organized and monitored rehearsals to ensure the quality of performances.

Private Nanny of Triplet Boys

The DaSilva Family
08.2009 - 09.2013
  • Sustained daily caregiving responsibilities for triplet boys throughout their early childhood years.
  • Efficiently managed various household responsibilities like cleaning, organizing, and meal preparation
  • Maintained a safe, healthy and nurturing environment, including food allergen policies for the children in their home.
  • Engaged in creative play with the children such as reading stories, playing games, music and art.
  • Encouraged developmentally appropriate language skills through ABA recommended activities for special needs.
  • Communicated with and logged information for parents regularly to discuss progress and concerns related to the care of their children.
  • Executed trips to parks, zoos, libraries, as well as children's museums for enhanced learning experiences

Education

Dance

Dean College
Franklin, MA

High School Diploma -

Mansfield High School
Mansfield, MA

Skills

  • Customer Service excellence
  • Problem-solving skills
  • Sales and Upselling
  • Complaint Management
  • Payment Processing
  • Computer Skills
  • Verbal and Email Communication

Interests and Trainings

  • Usui Shiki Ryoho Reiki Level One, 05/21
  • Usui Shiki Ryoho Reiki Level Two, 08/21
  • 200 Hour Yoga Teacher Training - Deep River School of Yoga. May 2020
  • Raqisa Barre Instructor Training 06/2019
  • Balanced Body Barre Instructor Training 09/2014
  • Zumba Instructor Training 2011

Timeline

Front Desk Manager/Member Services

BFIT Norton Gym
12.2021 - 06.2024

Front Desk Associate

NRG Lab Gym
12.2013 - 12.2021

Private Nanny of Triplet Boys

The DaSilva Family
08.2009 - 09.2013

Dance Instructor

Le Studio Danse
09.1999 - 03.2020

Dance

Dean College

High School Diploma -

Mansfield High School

Similar Profiles

CREATE PROFILE
Lisa Thompson