Lisa Thompson
Denham Springs,LA
Summary
Proven Administrative Manager with a track record of enhancing efficiency at Between The Lines Driving Academy. Excelled in office management and staff supervision. Skilled in organization and customer service management, consistently ensuring high levels of client satisfaction and operational excellence.
Overview
24
24
years of professional experience
Work History
Administrative Manager
Between The Lines Driving Academy
11.2020 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
Commercial Loan Assistant
First Guaranty Bank
08.2003 - 01.2020
- Communicated with customers daily to request information and complete paperwork.
- Assessed loan compliance to meet mortgage lending laws and regulations.
- Assembled important paperwork and disclosures for borrower.
- Monitored key dates to obtain information by deadlines.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Supported loan officers with administrative assistance.
- Assisted loan officers in procuring and verifying applicant data.
- Offered administrative support to assist with loan origination, approval, and underwriting.
- Reduced loan approval times by implementing efficient tracking systems for applications and required documents.
Loan Assistant
Assured Mortgage Company
05.2000 - 08.2003
- Managed multiple priorities simultaneously while consistently meeting deadlines for loan closings and disbursements.
- Maintained organized records, facilitating efficient retrieval of information for audits and regulatory examinations.
- Assisted in maintaining a high level of customer satisfaction by addressing concerns and providing timely responses to inquiries.
- Worked closely with borrowers to gather required documentation, ensuring timely submission and approval of loans.
- Provided excellent customer service during the loan process, from initial inquiry to closing, ensuring a seamless experience for clients.
- Ordered information such as credit reports, environmental assessments, and property appraisals.
- Collaborated with Loan Officers to ensure accurate documentation and compliance with lending regulations.
Education
High School Diploma -
Denham Springs High School
Denham Springs, LA05.1982
Skills
Office Administration
Organization and Multitasking
Office Management
Staff Management
Accounting Procedures
Customer Service Management
Administrative Support
Scheduling and calendar management
Recordkeeping and Reporting
Scheduling
Credit and collections
Office Supervision
Mail handling
Records Management
Calendar Management
Timeline
Administrative Manager
Between The Lines Driving Academy
11.2020 - Current
Commercial Loan Assistant
First Guaranty Bank
08.2003 - 01.2020
Loan Assistant
Assured Mortgage Company
05.2000 - 08.2003
High School Diploma -
Denham Springs High School
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