Lisa Thompson

• Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
• Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
• Updated patient records to reflect upcoming surgeries and medical histories.
• Resolved scheduling conflicts to maintain high-quality patient services.
• Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
• Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
• Expertly managed planning, scheduling, and coordination of outpatient procedures.
• Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
• Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
• Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
• Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.

Coordinated with facilities to set up surgeries for 5 Colorectal surgeons.

• Assisted with medical coding ICD-10, CPT codes.

• Ensured compliance with HIPAA regulations while managing sensitive patient information during verification process.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Updated patient records with accurate, current insurance policy information.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
• Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
• Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
• Achieved insurance pre-authorizations to enable timely patient procedures.
• Optimized productivity within department by prioritizing tasks according to urgency and importance levels.
• Coordinated with care teams across various departments to ensure seamless integration of verified coverage information into overall treatment planning.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Improved patient billing accuracy by reviewing and verifying insurance claims information.
• Generated medical bills for submission and payment to insurance companies.
• Resolved payment rejections.
• Investigated outstanding invoices.

• Ensured compliance with HIPAA regulations while managing sensitive patient information during verification process.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Managed high-volume insurance verification's within pressured time frames for productive medical operations.
• Performed various administrative tasks by filing, copying and faxing documents.
• Collected inpatient prior stay information for Medicare.

• Enhanced patient satisfaction by providing efficient and compassionate care during their hospital stay.
• Kept calm and professional demeanor in high-stress situations, providing reassurance to patients and their families during difficult times.
• Prioritized attention to detail when entering physician orders into electronic health system, minimizing potential errors and ensuring clear communication for patient care plans.
• Organized medical supplies inventory, restocking as needed to ensure consistent availability for healthcare team use.
• Managed high volume of incoming calls from patients, families, and other medical professionals with professionalism and empathy.
• Ensured timely completion of administrative tasks such as faxing lab results or submitting billing claims within deadlines set forth by hospital policies.
• Contributed to positive work environment by collaborating effectively with fellow staff members and displaying helpful attitude at all times.
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Assembled patient charts.
• Reviewed informational packets with patients and family.

• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Printed and photocopied documents to provide patients with copies of medical records.
• Maintained patient records systems by archiving, scanning and indexing important documents and files.
• Assisted with transition to electronic health record system, ensuring seamless migration of patient data while maintaining strict confidentiality standards.
• Answered multi-line phone system.
• Created CD's of radiology images.
• Examined Microfilm and Microfiche for document retrieval.

• Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
• Converted documents from one application to another.
• Collaborated across departments and levels of management to gain consensus on procedural documentation.
• Assisted with document troubleshooting and recovery of corrupt documents and files.
• Reduced lost or misplaced documents with meticulous record-keeping and tracking systems.
• Liaison between Physicians and transcriptionists.
• Generated various productivity and non-compliance reports.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Updated patient information and insurance details for accurate electronic medical records.
• Used Cadance to schedule appointments for doctor visits and procedures.
• Registered patients and completed associated paperwork for accurate records.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Provided prompt, polite and professional in-person and telephone customer service.
• Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Reconciled daily payments received and prepared deposits for smooth office finances.
• Performed various administrative tasks by filing, copying and faxing documents.

• Prepared charts for patient visits.
• Obtained vital signs.
• Reviewed patient medications.
• Phoned Prescription refills to pharmacies.
• Performed EKG's.
• Answered patient questions and concerns.
• Performed hemoccult tests.
• Assisted physicians in exam rooms.