Summary
Overview
Work History
Skills
Timeline
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Lisa Thompson

Ogden,UT

Summary

At Lagoonpark, I excelled as a Security Officer, blending strong incident reporting and customer service skills to enhance safety and guest satisfaction. My proactive approach in emergency situations and adeptness at risk assessment significantly contributed to a secure environment. Skilled in both individual and team-based problem-solving, I ensured compliance with security protocols and fostered a welcoming atmosphere for all.

Diligent Security professional with 3 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.

Overview

3
3
years of professional experience

Work History

Security Officer

Lagoonpark
03.2022 - 10.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Directed guests around building and answered accessibility questions.
  • Enhanced safety by conducting thorough and regular patrols of the premises.
  • Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
  • Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
  • Managed crowd control at large-scale events, effectively preventing any security breaches or incidents while maintaining a positive atmosphere for attendees.
  • Implemented security measures for special events, ensuring guest safety and minimal disruptions.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security

Timeline

Security Officer

Lagoonpark
03.2022 - 10.2024

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Lisa Thompson