Lisa Thompson

• A· Analyze technology projects and document the requirements to communicate them clearly to the team.

· Defined scope and estimated resources for new project requests from business units, ensuring alignment with organizational goals.

· Communicate plans and timeframes, ensuring clients understand the anticipated result.

· Collaborate with IT team members across the department to share knowledge and experiences that can be utilized for cross-project purposes or to enhance the business analysis process.

· Created reports, timelines, and graphics that effectively communicated expectations and progress to management and stakeholders.

· Assisted with creating user documentation.

· Serve as a liaison between Information Technology, external vendors, and business partners to support relevant systems.

· · Own end-to-end change management: requirements, design review, testing, and production support.

· Partner with business owners to understand operational needs and challenges.

· · Translate business needs into clear functional and technical requirements.

· · Act as liaison with vendors and/or application development teams.

· · Own end-to-end change management: requirements, design review, testing, and production support.

· · Ensure systems function as intended and are adopted by users.

· · Identify and recommend process improvements, automation opportunities, and improved reporting.

· · Reduce reliance on manual tracking where feasible.

· · Create and maintain documentation, training materials, and support user onboarding.

· · Prepare cost and benefit summaries to support business decision-making.

· Prepare status updates for upper management

· Provided reference points for troubleshooting applications and addressing system-related inquiries.

· Currently, the the subject matter expert for Acuity, our performance management system.

• Manage Path & Subject Matter Expert.
• Partnered with business stakeholders to add value and enhance productivity, including working directly with management and individual users.
• Identified data solution that automated management of contractual dates.
• Function as a liaison with Fischer, our development team, when changes are required from the business.
• Developed complex ad hoc and automated reporting solutions.
• Created document design changes and processes for the business.
• Created complex ad hoc reports and automated reports as requested.
• Managed mass uploads of data.
• Set up MP8 and train new users.
• Drafted business requirements based on user needs and project specifications.
• Tested cloud-based systems; ensured the test environment was correctly migrated into production.
• Created testing documentation, providing a trail for future changes or troubleshooting.
• Created detailed functional documentation to guide system development.

• Evaluated and maintained workers' compensation web-based claim system to ensure reliability and compliance.
• Developed comprehensive testing documentation to ensure clarity and accuracy.
• Applied Agile methodology using Scrum framework for two-week release cycles to enhance project delivery.

• Participated in requirements and design reviews, project planning, and milestone review meetings. Collaborated with business owners to understand business and user needs, identifying cost-effective, user-friendly solutions through critical thinking and discernment.
• Created and implemented overall test plan, test strategy, test activities, testing estimates, and schedule. Ensured all testing deliverables were in alignment with project goals and objectives. Developed requirement traceability for test assets and led test asset gate reviews. Reviewed with the business owners to ensure that their expectations were being met.
• Communicated status of test asset development and execution to Test Management team, providing clear picture of testing progress. Sent daily emails with heat dashboards and relevant details to keep business owners informed.
• Directed activities for eight offshore functional testers and five onshore User Acceptance Testers.
• Verified testing results and tracked defects using Rational ClearQuest and HP Quality Center, ensuring thorough documentation and resolution.
• Appointed Defect Coordinator for complex projects.
• Facilitated daily defect meetings with IT, business, and management teams.
• Organized meetings with team leaders and management to prioritize critical and significant defects.
• Applied Waterfall methodology to manage project timelines and deliverables effectively.