Lisa Thoms
Fairview
Summary
Experienced Community Manager specializing in operations management and conflict resolution at Guardian Real Estate Services. Increased tenant satisfaction via effective communication and community engagement strategies. Expertise in LIHTC compliance and property evaluations, contributing to operational efficiency and community relationship development. Partnered with Compliance to refine documentation workflows.
Overview
4
4
years of professional experience
Work History
Community Manager
Guardian Real Estate Services
08.2024 - Current
- Evaluated community objectives continuously, aligning strategies with overall organizational priorities based on data insights.
- Addressed tenant complaints swiftly to maintain high satisfaction rates.
- Conducted inspections regularly to ensure adherence to quality standards and recommend improvements.
- Fostered community engagement by organizing events that enhanced belonging and networking.
- Optimized social media presence, resulting in increased brand visibility and audience interaction.
- Generated activity reports for stakeholders, including owners and property managers, to keep them informed.
- Enhanced operational efficiency through effective communication with clients and internal teams.
- Ensured compliance with laws while managing LIHTC certification processes efficiently.
Assistant Property Manager
Investment Property Group
04.2023 - 08.2024
- Maintained high tenant satisfaction by promptly addressing maintenance requests and issues.
- Oversaw collection procedures for delinquent tenants to improve payment rates.
- Conducted thorough background checks on applicants to select qualified tenants efficiently.
- Posted policies in common areas to enhance tenant awareness of rules and regulations.
- Conducted final move-out inspections to assess required repairs accurately.
- Managed multiple sites for rent collections while handling legal documentation appropriately.
- Trained staff on software applications and company procedures to ensure adherence to best practices.
- Collaborated with legal teams during eviction processes, ensuring compliance with legal requirements.
Apartment Leasing Agent
Investment Property Group
02.2022 - 04.2023
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Facilitated open lines of communication among tenants, property management staff, and maintenance personnel to ensure smooth operations within the community.
- Implemented innovative advertising campaigns that increased visibility of available properties in the marketplace, attracting quality applicants for vacant units.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
- Improved overall occupancy rates by conducting thorough market research to identify competitive pricing strategies and marketing techniques.
- Maintained meticulous records of lease agreements, rental payments, and other relevant documentation to ensure accurate financial reporting and tracking.
- Negotiated lease terms on behalf of both property owners and prospective tenants, resulting in successful agreements that met each party''s needs.
- Analyzed competitor offerings by regularly reviewing market trends to develop targeted marketing strategies aimed at filling vacancies quickly with qualified candidates.
- Maximized revenue generation by consistently meeting or exceeding monthly sales goals through proactive outreach efforts targeting qualified leads.
Education
No Degree - Affordable Housing
LIHTC Compliance
Salem, ORBachelor of Science - Accounting And Finance
Portland State University
Portland, OR06.2021
Skills
- Community outreach initiatives
- Eviction and tenant law knowledge
- Operations management expertise
- Property evaluation and inspections
- Budgeting and financial reporting
- Compliance with fair housing laws
- Understanding of Oregon landlord-tenant laws
- LIHTC compliance knowledge
- Management of daily operations
- Vendor coordination and management
- Conflict resolution techniques
- Scheduling and calendar management
- CRM software proficiency
- Payment processing strategies
- Analytical problem-solving
- Operations management
Timeline
Community Manager
Guardian Real Estate Services
08.2024 - Current
Assistant Property Manager
Investment Property Group
04.2023 - 08.2024
Apartment Leasing Agent
Investment Property Group
02.2022 - 04.2023
No Degree - Affordable Housing
LIHTC Compliance
Bachelor of Science - Accounting And Finance
Portland State University
Similar Profiles
Tiffany C. GlinesTiffany C. Glines
Portfolio Manager at Guardian Real Estate ServicesPortfolio Manager at Guardian Real Estate Services
Muskan KhandelwalMuskan Khandelwal
Assistance Manager at Guardian Real Estate AdvisoryAssistance Manager at Guardian Real Estate Advisory
Susan AuchSusan Auch
Realtor, Founder and Managing Broker at Royal LePage Prime Real Estate / Podium Real Estate ServicesRealtor, Founder and Managing Broker at Royal LePage Prime Real Estate / Podium Real Estate Services
Holly UrbanekHolly Urbanek
Pre-K Teacher/Summer Camp Counselor at St. Peter's Childcare CenterPre-K Teacher/Summer Camp Counselor at St. Peter's Childcare Center
Adam LutzAdam Lutz
Sanitation Specialist/Technician at FCC EnvironmentalSanitation Specialist/Technician at FCC Environmental