Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Thornton

Summary

Motivated business professional bringing 20 plus years of exceptional customer experience and service. Dedicated and personable with experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Overview

26
26
years of professional experience

Work History

Business Owner

Got It Maid
09.2005 - 02.2024
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with companies and homeowners.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.

Client Relations Specialist

NCMIC
05.2002 - 09.2005
  • Enhanced client satisfaction by addressing concerns and providing timely solutions to issues.
  • Built strong relationships with clients through effective communication and consistent followup.
  • Developed tailored strategies for individual clients, resulting in increased customer loyalty and retention.
  • Provided comprehensive training to new team members, equipping them with the skills needed for success in their roles.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Production Coordinator

ITA Group
03.2000 - 05.2002
  • Ensured timely delivery of projects by closely monitoring schedules and milestones.
  • Boosted team productivity, assigning tasks according to individual strengths and capabilities.
  • Coordinated communication between departments, fostering a collaborative work environment.
  • Contributed to successful project completion by effectively managing resources and budgets.
  • Liaised with suppliers and vendors, negotiating competitive pricing for materials procurement.

Executive Assistant

Krause Gentile (Kum And Go)
08.1998 - 03.2000
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Served as a liaison between departments to facilitate effective communication throughout the company.

Education

Business -

University of Kansas
Lawrence, KS
1993

Skills

  • Project Management
  • Business Planning
  • Customer Service
  • Work Planning and Prioritization
  • Employee Training
  • Financial Management
  • Quality Assurance
  • Staff Management

Timeline

Business Owner

Got It Maid
09.2005 - 02.2024

Client Relations Specialist

NCMIC
05.2002 - 09.2005

Production Coordinator

ITA Group
03.2000 - 05.2002

Executive Assistant

Krause Gentile (Kum And Go)
08.1998 - 03.2000

Business -

University of Kansas

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Lisa Thornton