Summary
Overview
Work History
Education
Skills
Timeline
Education and Training
Generic

Lisa Thornton

Lake Charles,LA

Summary

Seasoned Laboratory Assistant with extensive experience at Quest Diagnostics, adept in specimen processing and lab safety protocols. Demonstrates exceptional organizational skills and a commitment to maintaining high-quality standards, achieving a 20% reduction in sample processing times. Excels in team management and equipment calibration, ensuring regulatory compliance and operational efficiency.

Overview

26
26
years of professional experience

Work History

Specimen Tech1 /License Laboratory Assistant/Certified Phlebotomy Technician

Quest Diagnostics
Secaucus, NJ
12.2013 - 11.2024
  • Obtain identification, accurately enter billing information, and collect payments when required, following corporate policies.
  • Data entry of test orders, presort, pickup, and delivery of processed specimens to the laboratory, centrifugation, and aliquoting. Assist with the compilation and submission of statistics and data entry. The ability to navigate a computer and accurately enter data is a requirement to be successful in this role.
  • Collect specimens according to established procedures. This includes, but is not limited to: drug screens, biometric screening, and insurance exams.
  • Administer oral solutions according to established training.
  • Research test/client information, and confirm and verify all written and electronic orders by utilizing lab technology systems, client contact, and approved tools.
  • Policy and Procedure - Maintain updates, policies, and procedures performed according to protocol, laboratory standard requirements. Read, understand, and comply with departmental policies, protocols, and procedures.
  • Processing specimens, including labeling, centrifuging, aliquoting, freezing, and preparing for transport, as required by the test order.
  • Process specimens to be sent for various analyses and testing.
  • Identifies problems and, in some cases, may resolve issues with specimen types, such as missing information, etc.
  • Understands the relationship between tests ordered and specimens received.
  • Obtaining identification and accurately entering data is a requirement to enter billing information and collect payments when required, following corporate policies.
  • Perform all non-patient-facing duties, including inventory, stocking supplies, sanitizing, filing, answering phones, and utilizing email as appropriate.
  • Maintain all appropriate phlebotomy logs in a timely manner, based on frequency, such as maintenance logs and temperature logs.
  • Complete online and in-person training courses timely.

Licensed Laboratory Assistant/NPA Phlebotomy/Physician Assistant

LSU Family Medical Practice
Lake Charles, La.
06.1998 - 12.2013
  • Post laboratory results (preliminary and final results), radiology procedures, and histology were electronically received and attached to the correct patients' information, which was verified.
  • Laboratory training for interns, registered nurses, licensed practical nurses, and newly hired employees on laboratory policy, procedures, and CLIA-waived tests performed in the laboratory.
  • Update the policies and procedures manual in compliance with CLIA and the clinical hospital's annual inspections.
  • Set saline wet prep mounts for microscopic readings, potassium hydroxide (KOH), pH testing (Nitra Paper), human chronic gonadotropin (HCG), urine pregnancy testing, occult blood, influenza A and B, capillary blood glucose (Accu-Chek), sexually transmitted disease testing, and KidMed finger and heel stick performed on children according to the requirements of the state, Helicobacter pylori test (Quick Vue Test), Clintec 50 urine chemistry analyzer/urinalysis microscopic, blood cultures, Hemo-Cue, all performed per physicians' orders and requests.
  • Performed EKGs.
  • CLIA-waived test daily check performed, updated, and followed protocol and procedures.
  • Ordered, verified expired dates on supplies, and CLIA-waived tests performed in the laboratory.
  • Physician Assistant - assists physicians and patient care.
  • Worked effectively in team environments to make the workplace more productive.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked with cross-functional teams to achieve goals.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Disposed of laboratory materials and samples using well established guidelines and instructions.
  • Oversaw lab equipment stock and placed orders to expand inventory.
  • Utilized Laboratory Information Management Systems (LIMS) for tracking, documenting, and reporting laboratory activities.
  • Assisted in the development and maintenance of laboratory SOPs, improving process efficiency and consistency.
  • Maintained lab inventory and ordered supplies as needed.
  • Implemented lab procedures to prevent errors and protect staff.
  • Utilized aseptic techniques to prevent contamination and ensure the integrity of samples and cultures.
  • Supplied quality control data for regulatory submissions to support corrective actions.
  • Employed scientific methods to promote quality of collected samples and stored specimens.
  • Supported cleanliness and health standards to foster safe and effective sample analysis.
  • Interpreted test results and determined need for retesting.
  • Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
  • Participated in regular laboratory meetings to discuss test results, quality control issues, and process improvements.
  • Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality.
  • Participated in extra training and courses to refine and improve upon industry knowledge.
  • Identified and fixed issues with lab equipment to achieve more accurate lab results.
  • Isolated, identified and prepared specimens for examination.
  • Performed daily housekeeping tasks driving efficient laboratory operations.
  • Conducted quality control checks on products to ensure accuracy of results.
  • Compiled reports summarizing experimental results for review by senior staff members.
  • Collected, recorded and analyzed data from various tests.
  • Maintained and calibrated laboratory equipment, including spectrophotometers, centrifuges, and pH meters to ensure accurate results.
  • Used time management and adaptability skills to prioritize and run multiple tests.
  • Collected and organized data to perform data analysis and prepare technical reports.
  • Obtained samples for testing following standard protocols.
  • Analyzed specimens using standard laboratory procedures in hematology, microbiology, biochemistry, and molecular biology.
  • Supervised supplies in inventory and notified supervisor of low stock levels.
  • Developed exemplary rapport with personnel and stakeholders by demonstrating compassion and scientific expertise.
  • Performed laboratory experiments, including setting up and operating laboratory equipment.
  • Presented experimental findings in presentations with graphs, charts and other visual aids.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Performed diverse functions using computer-interfaced equipment, robotics and high-technology industrial applications.
  • Monitored environmental conditions within the laboratory to ensure compliance with regulations.
  • Managed inventory of laboratory supplies and reagents, ensuring availability and minimizing waste.
  • Prepared lab for daily operations by stocking materials and equipment.

Phlebotomy Technician

W.O. Memorial Hospital
Lake Charles, LA
07.1998 - 12.2000
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
  • Demonstrated proficiency in using a variety of collection techniques and equipment.
  • Used heel and finger stick methods to obtain blood from capillaries.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
  • Performed venipuncture and skin puncture on patients of all ages.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Performed centrifugation and specimen aliquoting for sample preparation.
  • Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Ensured that equipment was properly maintained and sterilized between uses.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Identified patients using proper procedures prior to specimen collection.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Maintained cleanliness of work area throughout shift.
  • Labeled specimen containers with patient information accurately and legibly.
  • Entered patient information and test orders into computer systems accurately.
  • Stored collected specimens according to established protocols for transport to the laboratory.
  • Handled special collection procedures, including therapeutic phlebotomy and drug testing.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Conducted quality control checks to ensure the accuracy of test results.
  • Verified collection orders and communicated discrepancies to nurses.
  • Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.

Floor Supervisor / PCS II Machine Technician

Seramed Bio Center
Lake Charles , LA
06.1998 - 12.2000
  • Supervised and trained phlebotomists on techniques and procedures for plasma donation.
  • Set, remove, or sterilize equipment after each donation.
  • Performed a daily maintenance routine on PCS II plasma collection machines.
  • Sterilization and disinfection procedures and protocols trained staff after each donation's completion and finish.
  • Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.
  • Monitored inventory levels and placed orders for additional stock as required.
  • Scheduled staff shifts and assigned duties to ensure efficient workflow.
  • Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
  • Performed daily opening and closing procedures according to established guidelines.
  • Developed employee training materials and conducted orientation sessions for new hires.
  • Ensured compliance with safety regulations and company policies.
  • Maintained a clean, organized, and safe work environment at all times.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Plan, direct, or coordinate operational activities at the highest level of management with the help of subordinate executives and staff managers.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Reported employee time, job expenses and inspections results in work records.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Monitored store customer service interactions to identify sales opportunities within all transactions.
  • Created reports summarizing store operations performance and identified opportunities for improvement.
  • Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
  • Processed customer payments accurately and efficiently.
  • Addressed employee issues and conflicts to provide input, feedback, and coaching.
  • Identified potential security threats and adhered to company procedures to deter theft, vandalism and any suspicious activity within store and surrounding premises.
  • Inspected equipment for wear, specifications adherence and issues.
  • Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Completed or assisted with difficult or skilled tasks.
  • Supervised and evaluated staff performance, providing feedback and guidance as needed.
  • Created and sent price quotes to potential customers.
  • Tracked sales data on a weekly basis to identify trends or patterns in customer behavior.
  • Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Shared product knowledge with customers while making personal recommendations.
  • Collaborated with other departments to meet organizational objectives.
  • Drove sales by consistently demonstrating exceptional selling skills and motivating team to meet store goals and priorities.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Organized meetings, contests and various sales initiatives with department staff to achieve sales targets.
  • Analyzed financial statements, such as balance sheets and income statements, for accuracy.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Trained and coached new employees according to new hire procedures and proven sales strategies.
  • Held staff meetings to share project information and address specific issues.
  • Prepared and led staff training and instruction.
  • Checked loaded materials compared to work orders for correctness.
  • Maintained cleanliness of store by cleaning windows, sweeping floors and dusting product shelves.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Reviewed supplies inventory levels and purchased necessary items.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Presented and explained work orders to team.
  • Maintained cash drawers and credit equipment to allow efficient and expedited process of customer transactions.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
  • Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Estimated project materials, time and staffing requirements based on work orders and job specifications.

Education

High School Diploma -

St. Louis High School
Lake Charles, LA
05-1983

Some College (No Degree) - Nursing

McNeese State University
Lake Charles, LA

Certificate - Dental Assistant, Phlebotomy, Pharmacy Assistant

Academy of Health And Science
3246 Ramos Circle, Suite A, Sacramento, Ca 985827

Licensed Medical Laboratory Assistant - Clinical Laboratory And Medical Laboratory Science

Louisiana State Medical Board of Examiners
630 Camp Street, New Orleans, La. 70130

State License of Technical Studies - Phlebotomy

Louisiana State Medical Board of Medical Examiners
630 Camp Street, New Orleans, La . 70130

National Phlebotomy Certification - Phlebotomy Technician

National Phlebotomy Association Inc.
1809 Brightseat Road, Landover, MD. 20735

Skills

  • Sterilization techniques
  • Equipment testing and calibration
  • Record preparation
  • Research and documentation
  • Specimen analysis
  • Lab equipment processes
  • Chemical handling
  • Hazardous waste disposal
  • Incubator management
  • Sterilization procedures
  • Autoclave operation
  • Stock management
  • Laboratory documentation
  • Laboratory techniques
  • Centrifugation techniques
  • Supply maintenance
  • Laboratory record keeping
  • Biohazard management
  • Laboratory safety protocols
  • PCR techniques
  • Regulatory compliance
  • Specimen processing
  • Sample collection techniques
  • Pipetting techniques
  • Sample preparation
  • Sample accessioning
  • Quality Control
  • Data Management
  • Organization
  • Quality Control
  • Team Management
  • Lab safety protocols
  • Research assistance
  • Instrument Calibration
  • File management
  • Cell culture techniques

Timeline

Specimen Tech1 /License Laboratory Assistant/Certified Phlebotomy Technician

Quest Diagnostics
12.2013 - 11.2024

Phlebotomy Technician

W.O. Memorial Hospital
07.1998 - 12.2000

Licensed Laboratory Assistant/NPA Phlebotomy/Physician Assistant

LSU Family Medical Practice
06.1998 - 12.2013

Floor Supervisor / PCS II Machine Technician

Seramed Bio Center
06.1998 - 12.2000

High School Diploma -

St. Louis High School

Some College (No Degree) - Nursing

McNeese State University

Certificate - Dental Assistant, Phlebotomy, Pharmacy Assistant

Academy of Health And Science

Licensed Medical Laboratory Assistant - Clinical Laboratory And Medical Laboratory Science

Louisiana State Medical Board of Examiners

State License of Technical Studies - Phlebotomy

Louisiana State Medical Board of Medical Examiners

National Phlebotomy Certification - Phlebotomy Technician

National Phlebotomy Association Inc.

Education and Training

other,other,other,other,other,other

Similar Profiles

CREATE PROFILE
Lisa Thornton