Summary
Overview
Work History
Skills
Timeline
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Lisa Tibbets

Salem,NH

Summary

I’ve spent the last 30 years doing what I’ve enjoyed, working with people and solving problems. I bring goal-oriented professionalism and a track record of proven results to the table. I have a positive attitude and recognize that this is a service business and that effectively handling the client's needs is a key to success. Over the years, I have developed many professional relationships and have created a loyal customer base. I am a quick study and always look forward to new challenges and opportunities to broaden my knowledge. I’m interested in gaining experience in the commercial lines business to help round out my portfolio of skills. I excel at customer communications and recognize the need for confidentiality.

Overview

30
30
years of professional experience

Work History

Account Executive

Mtm Insurance Associates
10.2011 - Current
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.

Customer Service Executive

WG Leavitt/Encharter Insurance
12.1994 - 10.2011
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

Skills

  • Client relationship building
  • Account management
  • Relationship building and management
  • Customer service
  • Hold non-resident Mass and resident New Hampshire Producer Licenses
  • Designations - CISR and CIC

Timeline

Account Executive

Mtm Insurance Associates
10.2011 - Current

Customer Service Executive

WG Leavitt/Encharter Insurance
12.1994 - 10.2011
Lisa Tibbets