Lisa Tillery
Thorsby,AL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Substitute Teacher, K-12
Chilton County Board Of Education
08.2018 - Current
- Worked with principal's office on disciplinary and safety issues.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Helped students develop life-long learning skills and good study habits.
Mortgage Loan Officer Assistant
Fairway Independent Mortgage Corporation
08.2014 - 02.2017
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Scheduled meetings and appointments and maintained well-organized master calendar.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners and past clients.
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
- Communicated with customers daily to request information and complete paperwork.
- Assembled important paperwork and disclosures for borrower.
- Verified credit histories, personal references and employment backgrounds for each applicant.
Office Manager
Below Chiropractic Clinic
06.2012 - 02.2014
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Developed close working relationships with front office and back office staff.
Independent Beauty Consultant
Avon
10.2010 - 04.2012
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Informed customers of current promotions to encourage additional sales purchases.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Administrative Assistant
North Shelby Library
03.2005 - 07.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Education
High School Diploma -
Pelham High School
Pelham, AL05.2002
Skills
- Lending Software Systems
- Critical Thinking
- Encryption Software
- Effective Multitasking
- Time Management
- Ease with Computers and Technology
- Microsoft Outlook
- Appointment Coordination
- Microsoft Office
- Microsoft Excel
- Strong Organizational Skills
- Flexible and Adaptable
- Self-Motivated
- Good listening skills
- Responsible
Timeline
Substitute Teacher, K-12
Chilton County Board Of Education
08.2018 - Current
Mortgage Loan Officer Assistant
Fairway Independent Mortgage Corporation
08.2014 - 02.2017
Office Manager
Below Chiropractic Clinic
06.2012 - 02.2014
Independent Beauty Consultant
Avon
10.2010 - 04.2012
Administrative Assistant
North Shelby Library
03.2005 - 07.2008
High School Diploma -
Pelham High School
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