Lisa T. Layne
Edmonds
Summary
An experienced manager with a strong healthcare and human resources background, skilled in operations management, process improvements, and fiscal oversight. My MBA in Healthcare Management brings a deep understanding of compliance, policy, and efficient healthcare service delivery. Excels in team leadership, strategic planning, and developing policies that enhance organizational effectiveness and compliance. Resourceful
and trained in the resolution of critical issues within a time-sensitive environment, with a successful track record of building and maintaining talented teams. Highly organized, energetic, and versatile leader committed to continuous improvements—proven history of motivating staff to work together to achieve targets.
Overview
21
21
years of professional experience
Work History
Public Health - Public Disclosure Supervisor
Washington State Department of Health
Tumwater
09.2024 - Current
- Manage, plan, organize, and direct the activities of a professional team of eight in the Public Disclosure office, helping to reduce financial and legal risks to the Department of Health. Collaborate with the Attorney General’s Office, Washington Medical Commission, Pharmacy Commission, and Washington Board of Nursing to gather records responsive to public records requests. Oversee training, hiring, coaching, and payroll management.
- Remote
Counseling and Wellness - Interim Center Manager
Edmonds College
Lynnwood
02.2024 - 08.2024
- Led daily operations and functions of the counseling center and resource center, and collaborated with leadership on strategic planning
- Scheduling and care coordination of walk-in and established clients, including electronic medical records management
- Managed budgets, expense reports, and purchase orders
- Ensured compliance with all relevant regulations, responded to public records requests, and maintained a safe and secure environment for staff members and clients alike
Care Management - Non-Clinical Manager
Comagine Health
Seattle
01.2018 - 02.2021
- Directed non-clinical staff operations, implemented policies, conducted staff evaluations for 9 team members, and managed department budgets
- Managed patient and provider appeals for Medicaid and private insurance reimbursement and patient coverage
- Ensured that the department fully met all required legal, contractual, URAC accreditation standards and compliance with corporate policies
Counseling and Wellness - Program Specialist
Edmonds College
Lynnwood
07.2017 - 01.2018
- Managed daily operations and functions of the counseling office, including leading and scheduling work of part-time employees
- Supervised student reception/intake staff
- Scheduling and care coordination of walk-in and established student clients, including electronic medical records management
- Managed student dental care provided by Medical Teams International
Human Resources - Acting Director of Personnel
Shoreline Community College
Shoreline
10.2016 - 06.2017
- Led HR department, directed staff management practices, handled grievance and misconduct investigations, compiled files for public records requests, and managed labor relations.
- Developed and directed the implementation of policies, procedures, and work standards, assuring the College’s mission and legal requirements were met
- Participated in Title IX, employee grievance, and misconduct investigations
Human Resources - Acting Executive Assistant
Shoreline Community College
Shoreline
02.2016 - 09.2016
- Provided administrative support for HR initiatives, managed budgets, and supported policy development
- In support of assigned committees, supported positive labor relations, distributed meeting agendas and notices, and took meeting minutes
- Monitored, reconciled, and initiated corrections as needed for HR budgets
Grants and Contracts - Fiscal Services Manager
Seattle Colleges
Seattle
05.2013 - 02.2016
- Directed fiscal management, provided grants management support, and collaborated on system enhancements
- Fiscal management and audit support for the District Foundation
- Provided fiscal/grants management expertise, guidance, and assistance to staff, senior management, other district personnel, and external customers
- Collaborated with District Information Technology to implement processes that improve efficiency and reduce errors, and waste
Care Management - Provider Services Manager
Qualis Health
Seattle
04.2009 - 04.2013
- Oversaw contract and customer relations for Medicaid programs, led quality assurance initiatives, and managed budget activities
- Completed budget reporting and status reporting for the physician manager and senior leadership
- Led team in full Rapid Process Improvement Workshops and implemented outcomes
- Collaborated with providers and patients to resolve medical necessity denials, case progress, and appeal processing. A liaison between management, clinical staff, and the medical community
Tobacco Quit Line - Contact Center Manager
Free & Clear Inc.
Seattle
12.2004 - 10.2008
- Managed call center operations, led team-building initiatives for five supervisors and forty quit coaches, and innovated remote work solutions
- Principal lead in the home agent program that created opportunities for over 80% of contact center employees to work from home
- Led recruitment of quarterly Tobacco Quit Coach training classes, hiring, and training
Education
MBA - Healthcare Management
Western Governors University
Salt Lake City, UT10.2024
Bachelor of Arts - Communication
University of Washington
Seattle, WA08.2022
Skills
- PeopleSoft (ctcLink)
- Tableau
- Microsoft Office
- Salesforce
- Sharepoint
- Workflow Management
- Medical Terminology
- Insurance coding (ICD-9 and CPT)
- Medical Records Management
- EMR Systems
- Human Resources
- Process Improvements
- Strategic Planning
- Regulatory compliance
- Risk management
- Workflow management
- Policy and procedure development
- Process improvement
- Team leadership
Timeline
Public Health - Public Disclosure Supervisor
Washington State Department of Health
09.2024 - Current
Counseling and Wellness - Interim Center Manager
Edmonds College
02.2024 - 08.2024
Care Management - Non-Clinical Manager
Comagine Health
01.2018 - 02.2021
Counseling and Wellness - Program Specialist
Edmonds College
07.2017 - 01.2018
Human Resources - Acting Director of Personnel
Shoreline Community College
10.2016 - 06.2017
Human Resources - Acting Executive Assistant
Shoreline Community College
02.2016 - 09.2016
Grants and Contracts - Fiscal Services Manager
Seattle Colleges
05.2013 - 02.2016
Care Management - Provider Services Manager
Qualis Health
04.2009 - 04.2013
Tobacco Quit Line - Contact Center Manager
Free & Clear Inc.
12.2004 - 10.2008
MBA - Healthcare Management
Western Governors University
Bachelor of Arts - Communication
University of Washington
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