Lisa Togbah
White Plains
Summary
Delivery Leader with 5 years of project management experience and over 4 years as a Scrum Master, focusing on enterprise-scale initiatives including cloud migrations and Agile transformations. Demonstrated success in leading cross-functional teams and optimizing workflows to align technology solutions with business goals. Recognized for strong stakeholder collaboration and effective risk management, consistently achieving measurable results in dynamic technology settings. Expertise in team leadership, strategic planning, and problem-solving, with a proven record of enhancing team productivity and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Agile Delivery Lead
Ticketmaster
Reston
06.2021 - 12.2025
- Led three Agile delivery teams, delivering 20+ enterprise-level features per Program Increment (PI) and achieving 95% on-time delivery.
- Partnered with Operations to streamline workflows, improving delivery efficiency by 15–20%.
- Managed program-level initiatives, coordinating cross-functional dependencies and strategic priorities.
- Served as Release Train Manager, providing weekly progress and risk updates to senior stakeholders.
- Facilitated PI Planning, aligning team capacity and priorities, enabling 10–15% faster feature delivery.
- Maintained and optimized Jira, Jira Roadmaps, Smartsheet, and Airtable, enhancing reporting accuracy and reducing planning overhead by 20%.
- Drove Agile adoption across multiple teams (Scrum, Kanban, SAFe), increasing team velocity and delivery predictability.
- Coached Scrum Masters, Product Owners, and teams, elevating Agile maturity and execution discipline.
- Monitored velocity, burndown/burnup charts, and sprint metrics, improving planning accuracy by 10%.
- Partnered with Product Owners to refine requirements, clarify user stories, and prioritize backlog items based on business value.
- Directed geographically distributed teams, fostering collaboration, and achieving cross-team delivery milestones.
- Applied Agile, Waterfall, and Lean methodologies to optimize delivery practices while ensuring SDLC compliance.
- Produced status reports and dashboards, tracking KPIs, risks, and delivery outcomes.
- Orchestrated system cutovers and legacy transitions, minimizing downtime and disruption during go-live events.
- Resolved production escalations by implementing long-term solutions to prevent recurrence.
SENIOR PROJECT MANAGER
SES Networks
Manassas
10.2020 - 06.2021
- Led large-scale projects from initiation to completion, overseeing project scope, schedule, and budget to ensure successful delivery within constraints.
- Implemented best practices in project management, including risk management, stakeholder communication, and change control processes, to mitigate risks and achieve project objectives.
- Collaborated with cross-functional teams to define project requirements, prioritize deliverables, and allocate resources effectively, fostering a collaborative and high-performance work environment.
- Provided leadership and mentorship to project managers and team members, guiding them in project planning, execution, and problem-solving.
- Communicated project status, milestones, and risks to senior management and stakeholders, ensuring alignment with organizational goals and objectives.
- Established quality and performance baselines for each team based on historical results and the organization’s goals.
- Created and executed a resource management plan for each project.
- Promoted collaboration and accountability across multiples teams such as IT security, Product, Playout Application, Cloud Infrastructure, IT Operation, Network, Video Distribution, and Playout Operation to develop and implement infrastructure projects in a complete and timely manner consistent with business needs.
- Responsible for initiating project reviews, as well as aggregating and coordinating project reporting information into a program level communication / report suitable for management consumption and decision-making purposes.
SCRUM MASTER
SES Network
Manassas
07.2019 - 10.2020
- Acted as Scrum Master for Product teams with a focus on guiding the teams towards improving the way they work.
- Assisted the team to make work visible through burndown charts and information radiators.
- Improved team productivity by improving software development practices/processes within managed Scrum Teams and across the organization.
- Identified and managed risks associated with projects and programs to achieve project success.
- Supported team to provide transparency on Sprint progress through JIRA Dashboards.
- Partner and support the Product Owner to create and maintain an effective Product Backlog.
- Planned and managed projects with multiple technical components to produce new and existing products within budget and on time.
- Coached team members on Agile principles and providing general guidance on the methodology.
- Developed staffing projections related to projects and implementations.
- Managed and coordinate the technical development and documentation activities related to the requirements for all new and existing projects.
- Facilitated and provided support to development teams and acted as a liaison to stakeholders.
- Strong understanding of various software development methodologies (e.g., Waterfall, Agile) and project Management tools.
- Responsible for leading and managing projects from both IT and business perspective.
- Identified and document lessons learned and improvement recommendations for application in future projects.
- Developed project plans for simple to large, complex projects.
- Provided status reports to stakeholders in a timely manner.
- Led and managed complex projects and its delivery through the initiation, planning, execution, control and closing phases.
SCRUM MASTER
Accenture Federal Services
Chantilly
07.2018 - 06.2019
- Served as the Scrum Master for Agile software development teams, facilitating Scrum events and ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
- Acted as a Business analyst in gathering requirements and defining the scope of the project, gathering business and system requirements, and documenting them textually or within models.
- Supported various members of the project team including development, technical and business team members to resolve issues, validating results and communicating status and issues and risks.
- Guided team members in adopting Scrum practices and principles, fostering collaboration, transparency, and continuous improvement.
- Removed impediments and barriers hindering team productivity, enabling the team to meet Sprint goals and deliver value to stakeholders.
- Collaborated with Product Owners and stakeholders to prioritize backlog items and define clear and achievable Sprint goals.
- Facilitated open communication and constructive feedback within the team, promoting a culture of trust, respect, and accountability.
- Coached Product Owners in creation and maintenance of Product Backlog.
- Conducted JAD sessions, communicated and maintained strong working relationship with various business groups and GPM in preparing the user Story.
Education
MBA - Information Systems and Technology
Widener University
Chester, PA05.2018
Bachelor of Art - Psychology
Temple University
Philadelphia, NY05.2011
Skills
- Scrum adoption coaching
- Agile program management
- Project and release management
- Backlog refinement
- DevOps practices
- Product management
- Software development
- Change management
- Continuous integration and automation
- Preventive maintenance
- Cloud migration strategies
- Team leadership and development
- Agile methodologies
- Jira administration
- Cross-functional coordination
- Release planning
- Continuous improvement initiatives
- Problem solving skills
- Time management expertise
- Adaptability to change
- Data analysis techniques
- Effective collaboration strategies
- Requirements gathering processes
- Trend analysis and tracking
- Business analysis skills
- Product roadmap development
Certification
- Advanced Certified Scrum Master (A-CSM), Scrum Alliance
- Certified Scrum Master (CSM), Scrum Alliance
- Certified LeSS, Scrum Alliance
- SAFe 5 Agilist, Scaled Agile
- Project Management Professional (PMP), In progress
References
Available upon request.
Technology Summary
JIRA (Application Lifecycle Management), Confluence, Bitbucket, Pivotal Tracker, Rational, Microsoft Office, Azure DevOps, PowerBI, Microsoft Project Online, Google Doc, Smartsheet, ServiceNow, Miro, Airtable, Jira Roadmap, Windows, IOS, Android, MS Office Suite, Scrum, Kanban, SAFe
Timeline
Agile Delivery Lead
Ticketmaster
06.2021 - 12.2025
SENIOR PROJECT MANAGER
SES Networks
10.2020 - 06.2021
SCRUM MASTER
SES Network
07.2019 - 10.2020
SCRUM MASTER
Accenture Federal Services
07.2018 - 06.2019
MBA - Information Systems and Technology
Widener University
Bachelor of Art - Psychology
Temple University