Lisa Toler
Mooresville,IN
Summary
I have been looking for a part time position allowing me to bring my skills and knowledge to your organization. My background is a RN BSN in critical care for several years, management for 25 years. I have supervised RNs, CNAs, and Medical Assistants in both inpatient and outpatient care. I am a proponent of Process Improvement as well as Quality Assurance. I have worked with patients, their families, peers as well as meeting the goals of the customer needs.
Experienced with clinical management, focusing on enhancing patient care and operational efficiency. Utilizes strategic planning and leadership to drive team performance and compliance with healthcare standards. Track record of implementing process improvements and fostering collaborative work environment.
Diligent Leader with robust background in clinical management. Managed multidisciplinary teams and enhanced patient care protocols, leading to improved departmental efficiency. Demonstrated leadership and organizational skills in overseeing daily operations and ensuring compliance with healthcare regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrator
Compassionate Home Health Care LLC
Indianapolis, IN
01.2026 - Current
- Managed scheduling and coordination of patient appointments for optimal service delivery.
- Assisted in maintaining patient records with attention to accuracy and confidentiality.
- Supported communication between healthcare professionals and patients to enhance care quality.
- Implemented office procedures that improved efficiency in administrative tasks.
Case Manager
Team Select Home Health Care
Indianapolis, IN
02.2024 - 10.2025
- Assessed patient needs and developed individualized care plans in collaboration with multidisciplinary teams.
- Coordinated services and resources to ensure seamless care transitions for patients and families.
- Monitored patient progress, adjusting care plans as necessary to align with evolving health conditions.
- Provided education and support to families on end-of-life care options and available resources.
Case Manager
Kindred Hospice
03.2020 - 11.2022
- Case Manager. 15-20 patients oversight and skilled care.
- Assessed patient needs and developed individualized care plans to enhance health outcomes.
- Coordinated multidisciplinary team meetings to ensure effective communication and collaboration among healthcare providers.
- Monitored patient progress and adjusted care plans based on evolving medical conditions and treatment responses.
- Educated patients and families on disease management, medication adherence, and community resources available for support.
- Implemented quality improvement initiatives to streamline case management processes and improve service delivery.
- Conducted comprehensive assessments to identify social determinants affecting patient health and access to care.
Clinical manager
Franciscan Information Services
- Clinical manager for 14 facility EMR installation
Education
Master Degree - Business Administration
University of Indianapolis
Indianapolis, IN01-2008
Bachelors - Nursing
Ball State University
Muncie, IN01-1981
Skills
- Customer service
- Change management (10 years)
- Gardening
- Microsoft Word (10 years)
- Landscaping
- Contracts review
- Training
- Project manager
- Coaching (10 years)
- Driving
- Management (20 years)
- Vendor management (10 years)
- Mentoring (20 years)
- Product lifecycle
- Healthcare (40 years)
- Workflow (10 years)
- Leadership
- Mentor
- Team management
- Staff development
- Staff scheduling
- Staff supervision
- Training and mentoring
- Clinical leadership
Accomplishments
- A 45-year nursing career
- Implement Epic EMR, retiring McKesson, and bringing epic to all caregivers in 14 Hospitals.
- Oversee, manage, educate and mentor caregivers from HHA to RN to outpatient CNA’S and MA’s.
- Help many caregivers learn, understand and practice in an efficient and effective manner.
Certification
- RN
- Driver's License
- January 2024 to January 2028
- Regular Driver license
Timeline
Administrator
Compassionate Home Health Care LLC
01.2026 - Current
Case Manager
Team Select Home Health Care
02.2024 - 10.2025
Case Manager
Kindred Hospice
03.2020 - 11.2022
Clinical manager
Franciscan Information Services
Bachelors - Nursing
Ball State University
Master Degree - Business Administration
University of Indianapolis