LISA TOMPKINS
Roseburg,United States
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Personable Office Administrator with [Number] years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
15
15
years of professional experience
Work History
Human Resources Office Manager
Roseburg Public Schools
10.2022 - Current
Retirement Center Front Desk Supervisor
Crown Development LLC
04.2019 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Managed customer complaints and rectified issues to complete satisfaction.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Monitored reservations to track incoming parties and special events.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Transporter/Dispatcher
St Lukes Hospital
10.2010 - 09.2013
- Provided patient transport using various equipment and adhered to safety protocols.
- Picked up requested orders to move equipment and supplies to assigned treatment areas.
- Used wheelchairs, seat chairs and gurneys to move patients.
- Lifted patients using proper body mechanics and lifting techniques.
- Greeted patient and explained transport plan and destination.
- Removed deceased patients from units to transport to morgue.
- Utilized transportation EMR system to record transport and report information.
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
- Loaded and unloaded boxes and packages to move to and from vehicle.
- Navigated route to customer locations using GPS maps.
- Logged package delivery time in system for proof of delivery and to close orders.
- Requested signatures or followed touch-free delivery procedures.
- Inspected vehicle daily and reported issues to schedule maintenance and repairs.
- Transported and safely delivered items to prevent damage or loss.
- Logged packaging activities and filed reports in company databases.
- Maintained adherence to stringent delivery deadlines.
- Sorted parcels according to delivery route.
- Documented items transported, recipient information and problems.
- Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
- Obtained official signatures and required payments for different types of deliveries.
Education
High School Diploma -
Atascadero High School
Atascadero, CASome College (No Degree) - undefined
College Of Southern Idaho
Twin Falls, IDSkills
- Team Leadership
- Motivational Leadership
- Customer Service
- Multitasking and Organization
- Time Management
- Schedule Coordination
- Complex Problem Solving
- Staff Scheduling
- Appointment Scheduling
- Handling Customer Complaints
- Performance Management
- Relationship Building
- New Hire training
- Office Management
- Team Building
- Microsoft Office
- Staff Development and Training
- Cash Management
- Loading and Unloading Goods
- Scheduling appointments
- Inbound phone call handling
- Office management
- Telephone reception
- Database entry
- Supply inventory
- Scheduling
Timeline
Human Resources Office Manager
Roseburg Public Schools
10.2022 - Current
Retirement Center Front Desk Supervisor
Crown Development LLC
04.2019 - Current
Transporter/Dispatcher
St Lukes Hospital
10.2010 - 09.2013
Some College (No Degree) - undefined
College Of Southern Idaho
High School Diploma -
Atascadero High School