Lisa Tornow
Portland
Overview
12
12
years of professional experience
1992
1992
years of post-secondary education
1
1
Certification
Summary
I have just got my CDL Class A license I have completed OSHA Defensive Driver Training Distracted driving, avoiding rearend collisions, road rage, extreme driving conditions. 15 and 18 seat passenger van training and driven both many miles for the past 5 yrs. I have taken Large Vehicle Driver Training and drove a mini bus. I drove a 24" box truck for a moving company many miles as well.
Caring Residential Counselor with experience supporting independence through daily living skills coaching. Diligent when enhancing residents' mental health and social needs. Focused on meeting resident life plan goals by teaching positive habits, safety tips and time management. Dedicated to encouraging well-suited hobbies and leisure activities.
Compassionate Residential Counselor known for productivity and efficient task completion. Possess specialized skills in crisis intervention, behavioral management, and therapeutic communication. Excel in empathy, active listening, and conflict resolution to support clients effectively through challenges.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Work History
Residential Counselor
Volunteers of America Inpatient Treatment
Portland
05.2020 - 12.2024
- Signed guys in and out of the building with mentors, family, store walks etc.
- Assisted in house cleanup and class assignments, homework.
- Assisted them with navigating the Court system and Parol and Probation, Adult and Family Services, finding sponsors, and introducing them to the recovery community, events and things to do in
- Searched personal property upon entering treatment and confiscated contraband and illegal drugs for the safety of the community.
- I did hourly rounds to ensure safety in the building and attendance of the men enrolled.
- OSHA Defensive Driver Trainings. ,Distracted driving, avoiding rearend collison, road rage, extreme driving conditions.
- Large Vehicle Driver Training 18 and 15 seat passenger vans.
- Bus training for a mini bus.
- MHACBO online trainings for Continued Education and certifications
- Transported men to recreations events, NA Meetings, volunteer work in the community, 5K Run, Sunday Parkways, Blazer games and Seattle Seahawk games, beach trips and Multnomah Falls, Nickel Arcade and much more.
- Administered medications documenting amount, time and date. and oral swabs for drug testing and logged them into the computer system.
- Provided support to clients through daily living activities and personal development.
- Monitored client behavior and documented observations for treatment team reviews.
- Maintained a safe environment by enforcing facility rules and policies consistently.
- Assisted in crisis intervention and conflict resolution among clients effectively.
- Made regular rounds to keep residents and areas safe and secure.
Personal Caretaker
Lynda Tigard Grow
Damascus
03.2020 - 01.2021
- Assisted clients with daily living activities and personal hygiene needs.
- Provided companionship and emotional support to enhance client well-being.
- Administered medication according to prescribed schedules and guidelines.
- Drove to medical appointments.
Upholstery Technician
Pacific Auto Trim
Portland
08.2014 - 08.2016
- Reupholstered automotive seats using various fabrics and materials.
- Repaired damaged interior components to restore vehicle aesthetics.
- Operated sewing machines for stitching and finishing upholstery items.
Professional Mover/Driver Technician (busy season)
All America Moving Co and Smooth Move
Portland
05.2013 - 09.2014
- Safely loaded and unloaded furniture and boxes for residential and commercial moves.
- Packed items securely using appropriate materials to prevent damage during transport.
- Operated moving trucks and equipment following all safety protocols and regulations.
- Communicated effectively with clients to understand their specific moving needs.
- Loaded and unloaded furniture, boxes, appliances, and other items onto trucks for transport to desired locations.
- Disassembled large pieces of furniture when required for efficient transportation or storage purposes.
- Assisted customers with packing fragile items into labeled boxes.
- Maintained safe driving habits to protect property and general public on roadways.
- Ensured the satisfaction of customers after the move.
- Utilized hand trucks, dollies, and other equipment to move heavy items safely.
- Packed household goods, labeling boxes accurately for easy unpacking.
- Operated moving trucks to transport household goods safely and efficiently.
Education
Associate of Applied Science - Alcohol and Drug Counseling
Portland Community College
03.2016 - 06.2019
Hair Stylist Nails Barber
University Beauty College
Portland, OR 08.1988 - 08.1989
GED
Gresham, ORSkills
- Supervising
- Route planning
- Vehicle maintenance
- Safety compliance
- Navigation
- Mapping
- Fueling
- Time management
- Following all the rules of the road
- Computers
- Microsoft Applications
- Document Editing
- Crisis intervention
- Medication administration
- Compliance monitoring
- Conflict resolution
- Client support
- Problem solving
- Team collaboration
- Trauma-informed counseling
- HIPAA protocols
- Residential care
- Client transportation
- Residential treatment programs
- Substance abuse disorders
- Motivational interviewing
- De-escalation techniques
- Multicultural sensitivity
- Resident counseling
- Professionalism and ethics
- Multitasking
- Activities oversight
- First Aid & CPR
- Staff training
Certification
- CDL Class A License
- Peer Support Specialist
- Certified Recovery Mentor
- CPR First Aid
- Blood Borne Pathogens
Timeline
Residential Counselor
Volunteers of America Inpatient Treatment
05.2020 - 12.2024
Personal Caretaker
Lynda Tigard Grow
03.2020 - 01.2021
Associate of Applied Science - Alcohol and Drug Counseling
Portland Community College
03.2016 - 06.2019
Upholstery Technician
Pacific Auto Trim
08.2014 - 08.2016
Professional Mover/Driver Technician (busy season)
All America Moving Co and Smooth Move
05.2013 - 09.2014
Hair Stylist Nails Barber
University Beauty College
08.1988 - 08.1989
GED