Lisa Torrens
New York,NY
Summary
Top-notch assistant with over (20) years of experience in providing executive support to High & C-level executives. Highly proficient in computer and word processing skills who is reliable and responsible with a positive attitude and strong work ethic. Possess the highest degree of integrity with a stellar record of maintaining confidentiality. Strong interpersonal skills with the capacity to work independently and as a team. Ability to think several steps ahead to ensure my executives are fully prepared before they ever ask. Desire to resolve issues and to see projects to completion. Demonstrate common sense, maturity and a professional demeanor. Am comfortable dealing with people and employees at all levels in the organization. Am a quick learner and am able to think quick on my feet. I am flexible and can commit to work additional hours as needed to ensure completion of critical deadlines for projects.
Overview
26
26
years of professional experience
Work History
Executive Assistant to CEO & Office Manager
Cube Software
New York City, United States
2021 - Current
- Act as the sole and only Executive Admin and perform on a cross-functional level with all aspects of the organization.
- Executed a total office buildout for company new office which includes, research, negotiations and budgeting to all services required. Seeking the space, Lease, Wi-Fi, Access Control, Cleaning Company, Furniture, Electronic Equipment, etc.
- Prepare Google Docs, Sheets, Slide presentations, agendas, reports, special projects, and other documents in support of objectives for the entire organization.
- Participating in Weekly Executive Meetings and offsites.
- Creating and ordering Company swag.
- Organize and prepare weekly All Hands meetings.
- Excellent communication and time management skills; proven ability to meet deadlines.
- Use discretion, confidentiality, and good judgment to handle C-Level matters.
- Complete ad-hoc projects as assigned – such as personal events and/or family needs.
- Organize complex calendars and schedules, resolving any scheduling issues.
- Work closely with Sales, Marketing, Engineering and HR departments.
- Event planning & travel for business events.
- Various office management tasks such ordering office supplies, snacks, project management, events, travel arrangements, etc.
C-Level Executive Assistant
Mosaic Group
New York, NY
2020 - 2021
- Provide sophisticated calendar management for CEO, CFO, and Head General Counsel utilizing Zoom for connection.
- Prioritize inquiries and requests while troubleshooting conflicts; make judgments and recommendations to ensure smooth day-to-day engagements.
- Serve as the primary point of contact for internal and external constituencies on all matters including those of a highly confidential or critical nature.
- Prioritize and determine the appropriate course of action, referral, or response, exercising judgment to reflect the Executive’s style and organization policy.
- Coordinate all Executive Team meetings and retreats and assist with staff meetings and events as needed.
- Work with the Executive Team to coordinate the CEO’s outreach activities. Follow up on contacts made by the CEO to cultivate ongoing relationships.
- Assist HR with interviewing process for new candidates. Gathering information regarding current events with COVID to establish communication with employees and managing reoccurring Zoom calls.
- A part of an HR committee to establish employee morale by researching different ideas for work-life events
Executive Associate to Global CFO (temporary)
Publicis Sapient
New York, NY
08.2019 - 02.2020
- Attends senior management meetings with the role of tracking the timing of agenda and taking minutes.
- Assists in coordinating the agenda of the senior management team and staff meetings.
- Complex Global Scheduling calls and meetings via Skype for Business or Teleconference. In addition to creating a daily Word schedule.
- Travel arrangements, processing visa applications, and submitting T&E reports.
- Submitted and followed up on personal family medical insurance and benefits.
- Administrative support to a finance team of 4 executives reporting to the CFO.
Executive Assistant to the CFO (temporary)
Shiseido
New York, NY
01.2019 - 06.2019
- Provide day-to-day support to extremely busy CFO who also heads the M&A department with extremely complex calendaring and global travel. Responsible for scheduling and managing the CFO's calendar including prioritizing and resolving related conflicts and competing demands, proactively scheduling important meetings with internal and external individuals.
- Provides support in arranging Finance meetings including collation of speaking notes and/or briefing notes, handling logistics, such as conference registrations, room reservations (internal and external), and local travel.
- Handling special projects with Shiseido merchandise such as gift baskets or bags for fundraisers or clients.
- Coordinating onsite and offsite events and meetings for both internal employees and clients. Selecting Venues, catering, coordinating a/v, and maintaining a budget.
- Assist in preparing meeting or event presentations and graphic materials.
- Frequently coordinating video conference meetings with management from abroad. (i.e., Tokyo, Paris, Hong Kong, etc.)
- Act as a backup for the CEO of Americas.
- Assist in greeting and attending to the needs of the Global CEO (Tokyo) when visiting New York.
Executive Assistant to Head of News & Search
Thomson Reuters Corporation
New York, NY
08.2015 - 11.2018
- Supports 2 Global Heads of News & Search technology with a department organization of over 175 employees for each platform.
- Manage extremely complex calendar and frequent travel arrangements.
- Draft and distribute departmental correspondences.
- Frequent meeting preparations which incorporate producing agenda, creating PowerPoint presentations, reserving and connecting telepresence units. Capture meeting notes, action items and organize them to ensure completeness.
- Maintaining the department’s internal website by posting announcements, meeting agendas, meeting minutes, and calendar updates.
- A member of the corporate committee Women@ThomsonReuters/NY Chapter and “N.E. Executive Assistant.
Senior Executive Assistant
The Hartford Financial Services
New York, NY
06.2009 - 08.2013
- Responsible for maintaining and managing confidential employee files, attendance records, generating requisitions, and submitting new hires, addresses, title/title changes, salary/salary changes, transfers, and termination using E-Workplace.
- Onboarding and offboarding employees in the department.
- Oversee and manage a staff of 7 claims coordinators.
- Human Resources liaison for the Claims department (processing paperwork and requisitions for new employees, communicating policies, submitting and track employee goals, and initiating employee reviews.
- Adjuster license administrator. Tracking adjuster license for 70 adjusters within the department to ensure everyone is compliant. Responsible for staying informed on the regulations for each state which require a license.
- A member of the Emergency Response Plan Committee.Prepared meeting agendas and briefing papers for members of board of directors and executive team.
Executive Assistant- Global Head Corporate Affairs
Citigroup Inc
New York, NY
09.2007 - 06.2009
- Coordinated high-level executive meetings, including Town Hall meetings for the CEO, press conferences, which entail presentation preparation, technology for audio and visual preparation, working with outside vendors for catering and other services.
- Coordinated and supported monthly meetings of the Board of Directors Building Committee, including recording and distributing meeting minutes.
- Assisted in compiling, developed, and maintained budgets; maintained detailed spreadsheets and databases of components’ expenditures; monitored budget; prepared purchase requisitions and budget transfers electronically. Organized, tracked, and coordinated a variety of requests, correspondence, e-mails, and other information from internal clients and ensures that all issues are handled according to priority.
Executive Assistant to AVP of Sales
Cisco Systems, Inc.
New York, NY
2003 - 2007
- Selected to manage John Chambers’ (CEO) itinerary when he was in town.
- Event Planning from start to finish (Seek venue, negotiate contracts, arrange catering, rooming accommodations, transportation, arranging and contracting speakers, award ideas and purchasing, team building, and extra gathering activities.
- Maintained communication, requests, and inquiries for approximately 250 sales team associates.
- Participated on the philanthropic committee, Civic Council, by attending meetings, coordinating events, processed paperwork for corporate approval, etc.
- Assisted team comptroller with spreadsheets and data entry for team forecasting and sales results
- Delegated projects and trained field administrators.
Executive Assistant in the Mergers & Acquisitions
JP Morgan Chase
New York, NY
01.2000 - 02.2003
- Served as Executive Assistant for up to 6 managers in the Mergers & Acquisitions Department.
- Liaison between Managers, Clients, and other professionals in the firm to maintain communication.
- Created highly effective organizational filling systems, including quick and thorough indexing, filing, and off-site storage, resulting in easy access to critical information and streamlined office functioning.
- Handled confidential business and personal projects regarding Clients.
Office Manager & Executive Assistant
E.A. Berg & Sons
Hackensack, NJ
11.1997 - 12.1999
- Executive Support to President and V.P. of the organization.
- Managed the customer service department for a candy broker firm along with providing administrative support to the President and Vice Presidents.
- Delegated and proofing work responsibilities to the customer service representatives.
- Promoted from Executive Assistant to Office Manager in 10 months of employment.
- Suggested and assisted in implementing a company handbook.
- Responsible for the network’s daily maintenance and backup.
- Responsible for maintaining, programming, and ordering telephone equipment.
Education
Bachelor of Science - Business Administration
Devry University
New Brunswick, NJ2008
Certificate - Micro Business Computer Systems
Computer Learning Center
Paramus, NJ06.1995
Skills
- Office Management
- Event & Meeting Planning
- Calendar Management Guru
- Critical Thinker, Problem Solver & Intuitive
- Human Resources
- Microsoft Office
- Excellent Multitasking Abilities
- Project Management
- Travel Administration
- Senior Leadership Support
- Organizational Skills
- Budget Management
Affiliations
Philanthropic work with City Year Corp, Teterboro Animal Shelter, ASPCA, Save the Animals in Englewood, NJ, and Hackensack University Medical Center. Former member of the American Society of Administrative Professionals but continue to remain current with communications
Software Skills
Office 365, Word, Excel, Outlook, PowerPoint, Notion, Confluence, Zoom, Slack, G-Suite, WebEx, Access, SharePoint, Quickbooks, Oracle, Concur, Workday, Egencia Suite, Resource Scheduler, Skype for Business, TMS (Telepresence Manager Suite), Microsoft Teams, Fieldglass, SAP, Ariba, MyExpenses, HUB webpage management, Business Objects, Visio, Sabre, Adobe Publisher, Lexis Nexus, E-Workplace, Salesforce, P2P (Procurement), Talent Suite, Lotus Notes, Novel, ACT 4.0, Time Matters, PeopleSoft, Cisco Jabber, Jive.
Timeline
Executive Assistant to CEO & Office Manager
Cube Software
2021 - Current
C-Level Executive Assistant
Mosaic Group
2020 - 2021
Executive Associate to Global CFO (temporary)
Publicis Sapient
08.2019 - 02.2020
Executive Assistant to the CFO (temporary)
Shiseido
01.2019 - 06.2019
Executive Assistant to Head of News & Search
Thomson Reuters Corporation
08.2015 - 11.2018
Senior Executive Assistant
The Hartford Financial Services
06.2009 - 08.2013
Executive Assistant- Global Head Corporate Affairs
Citigroup Inc
09.2007 - 06.2009
Executive Assistant to AVP of Sales
Cisco Systems, Inc.
2003 - 2007
Executive Assistant in the Mergers & Acquisitions
JP Morgan Chase
01.2000 - 02.2003
Office Manager & Executive Assistant
E.A. Berg & Sons
11.1997 - 12.1999
Bachelor of Science - Business Administration
Devry University
Certificate - Micro Business Computer Systems
Computer Learning Center
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