Lisa Torres
Ridgefield,WA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Accomplished and competent sales associate with multi-industry transferable skills in scheduling, client services, leadership, training, sales, marketing, event planning, calendar management, problem-solving and quality control. Deliver clear communication and contributions to drive corporate growth. Maintain professionalism and confidentiality. Ensure optimal customer service to achieve continued satisfaction. Focused on consistently satisfying customers, building loyalty and increasing sales. Demonstrates superb judgment in balancing customer, employee and company objectives.
Overview
24
24
years of professional experience
10
10
years of post-secondary education
Work History
Customer Service/Account Manager
Lanxess Corporation
Vancouver, WA
01.2022 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Organized both physical and digital files and updated reports to coordinate project materials.
Customer Service/Sales Associate
Northwest Health and Safety
Vancouver, WA
05.2019 - 12.2021
- Maintain customer satisfaction by delivering innovative strategies focused on addressing needs and resolving concerns
- Engage with each team member, communicating clear service expectations and quality goals
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
Sales Manager/Customer Service
The UPS Store
Vancouver, WA
01.2016 - 05.2018
- Established relationships with key clients, while maintaining existing customer base.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Identified and developed new markets for products or services.
- Collaborated with marketing team to create promotional materials for target customers.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Performed sales consultations and educated clients on products and services.
EVENT COORDINATOR/SALES
Fulfillment Corporation of America
Portland, OR
01.2000 - 12.2014
- Provided logistical support for programs, meetings and events, including room reservations, agenda compilation, and calendar maintenance
- Developed event themes and concepts to ensure successful execution of events.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Monitored budgeting process for each event to ensure cost efficiency.
- Supervised up to seven team members as the event coordinator, overseeing major corporate gatherings such as board of director events and meetings, trips, conferences, celebrations, holiday parties and client meetings
Education
Associate of Arts -
Portland Community College
Portland, OR 06.1999 - 09.2001
Notary Public
Washington State
Vancouver 09.2018 - 09.2026
Skills
- Sales/Customer Service
- Teamwork and Collaboration
- Sensitive Material Handling
- Creative Problem Solving
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Multitasking and Time Management
- Event Management/Presentations/Service Promotion/Logistics/Relationships
- Microsoft Office Suite
- CRM and Office Management Software
- CPR/AED/First Aid Certified
Timeline
Customer Service/Account Manager
Lanxess Corporation
01.2022 - 11.2023
Customer Service/Sales Associate
Northwest Health and Safety
05.2019 - 12.2021
Notary Public
Washington State
09.2018 - 09.2026
Sales Manager/Customer Service
The UPS Store
01.2016 - 05.2018
EVENT COORDINATOR/SALES
Fulfillment Corporation of America
01.2000 - 12.2014
Associate of Arts -
Portland Community College
06.1999 - 09.2001
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