Lisa Torres
Santa Ana,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering 11 years of customer service experience and willingness to take on any challenge.
Overview
15
15
years of professional experience
Work History
Patient Navigator
Memorial Care Medical Group
07.2023 - 11.2025
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Followed document protocols to safeguard confidentiality of patient records.
- Educated patients on insurance and healthcare plans.
- Provided excellent customer service to patients and medical staff.
- Assisted patients in scheduling doctor and healthcare appointments.
- Responded to inquiries by directing calls to appropriate personnel.
- Verified patient insurance eligibility and entered patient information into system.
- Managed approximately 60 incoming calls, emails and faxes per day
- Streamlined appointment scheduling process, reducing wait times and increasing operational efficiency.
Insurance Service Specialist
Automobile of Southern California
07.2015 - 09.2022
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Provided primary customer support to internal and external customers.
- Trained new customer service representatives on best practices, policies and procedures.
- Processed insurance claims accurately, ensuring compliance with company policies and regulations.
Supervisor
Off Broadway Shoes Warehouse
05.2011 - 07.2015
- Set overall vision and provided team leadership.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Achieved results by working with staff to meet established targets.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Health Information Technology
Coastline Community College
Fountain Valley, CA08.2024
High School Diploma -
Bolsa Grande High School
Garden Grove, CA06.2010
Skills
- Reporting Skill
- Microsoft Office
- Active Listening
- Licensing Requirements
- Documentation Skills
- Customer Referrals
- Call Center Customer Service
- Change Request Processing
Languages
Spanish
Limited Working
Timeline
Patient Navigator
Memorial Care Medical Group
07.2023 - 11.2025
Insurance Service Specialist
Automobile of Southern California
07.2015 - 09.2022
Supervisor
Off Broadway Shoes Warehouse
05.2011 - 07.2015
Health Information Technology
Coastline Community College
High School Diploma -
Bolsa Grande High School