Lisa Torres
San Jose,CA
Summary
Motivated individual with excellent organizational skills; problem solving expertise in a lead position both in Receiving and Delivery; supporting lead role with team up to 12 employees to focus on “moving product” efficiently and timely.
Overview
31
31
years of professional experience
Work History
Team Leader
GXO Supply Chain
12.2021 - Current
- 6s Champion
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards, fostering professional development and improving team performance.
- Developed and executed training programs focused on safety protocols and best practices in logistics.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
Team Leader
DHL Supply Chain
09.2014 - 12.2021
- Supervise and direct all merchandise and shipping process to customer timely delivery
- Work with higher management to implement proper division of responsibilities to ever changing staffing dynamics.
- Assist new hire training with corporate policy and protocol.
- Provide direction to team up to 12 to focus on meeting schedules during staffing attrition to up to 5 buildings total.
- Respond to customer calls/emails for urgent or lost product delivery through to completion.
- Process paperwork; i.e. copying, printing and attaching for product delivery for efficiency in targeting right end-user to right package first time.
- Team member of Safety Committee
Team Lead
Target
05.1995 - 08.2012
- Developed work-flow charts and diagrams for production team compliance
- Production work orders – consistently met deadlines and requirements
- Start-up and shut-down documentation processing for first level troubleshooting and due diligence
- Responsible for onsite training for business users to maximize productivity.
- Collaborated with clients from concept through to final delivery of product or services
- Mentored team during transitional times to keep focus on positive outcome
- Coordinated personnel’s working schedules through to processing payroll
Education
Diploma -
San Leandro High School
San Leandro, CA01-1984
Skills
- Adaptable to new environment with quick acclimation of new process & procedures
- Customer service oriented for prompt deliveries
- Task driven through to successful completion focused on cost efficiency
- Team player with strong leadership skills
- Dependability with strong work ethics
- Leader in efforts to receive, ship, inspect and store equipment and materials for timely completion
Timeline
Team Leader
GXO Supply Chain
12.2021 - Current
Team Leader
DHL Supply Chain
09.2014 - 12.2021
Team Lead
Target
05.1995 - 08.2012
Diploma -
San Leandro High School