Proven Front Desk Receptionist with a track record of enhancing customer satisfaction at Maryland Cardiac Care through exceptional customer service and time management skills. Expert in managing high-volume calls and streamlining check-in processes, significantly improving office efficiency. Skilled in cash handling and maintaining confidentiality, fostering a positive and professional work environment.
Hi, I’m
Lisa Tothill
Silver Spring,MD
Summary
Overview
2
years of professional experience
Work History
Dr Plotkin
Front Desk Receptionist
07.2024 - Current
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Maryland Cardiac Care
Front Desk Receptionist
05.2022 - 08.2024
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
John F KennedySilver Spring, MD
High School Diploma
University Overview
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
Timeline
Front Desk Receptionist
Dr Plotkin
07.2024 - Current
Front Desk Receptionist
Maryland Cardiac Care
05.2022 - 08.2024
John F Kennedy
High School Diploma
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