Lisa Toutant
Glendale Heights,IL
Summary
Accomplished Case Manager with a proven track record at UCP Seguin of Greater Chicago, enhancing client satisfaction through effective case management and advocacy. Skilled in documentation proficiency and relationship building, I've successfully developed comprehensive plans addressing client needs, leading to significant improvements in care coordination and client empowerment.
Overview
11
11
years of professional experience
Work History
Case Manager
UCP Seguin of Greater Chicago
08.2022 - 07.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Self Contained Teacher Assistant
School District 204
09.2016 - 06.2017
- Participated in professional development opportunities, continuously seeking ways to refine teaching techniques and stay current on educational trends.
- Incorporated diverse cultural perspectives into daily lessons, cultivating an inclusive classroom environment that valued all voices.
- Maintained accurate records of student performance, using data-driven decision-making to inform future instruction.
- Implemented behavior management strategies, resulting in a positive classroom environment conducive to learning.
- Collaborated with other teachers to develop interdisciplinary units and share best practices for enhanced student learning.
Teacher
KinderCare Learning Center
02.2013 - 07.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
Education
Bachelor of Arts - Cognitive Studies
Ashford University
San Diego, CA12-2016
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Documentation proficiency
Timeline
Case Manager
UCP Seguin of Greater Chicago
08.2022 - 07.2024
Self Contained Teacher Assistant
School District 204
09.2016 - 06.2017
Teacher
KinderCare Learning Center
02.2013 - 07.2016
Bachelor of Arts - Cognitive Studies
Ashford University
Similar Profiles
Rolanda GoodloeRolanda Goodloe
Direct Support Professional at UCP Seguin Of Greater ChicagoDirect Support Professional at UCP Seguin Of Greater Chicago
Nycole RedmondNycole Redmond
Extended Support Specialist at UCP Seguin Of Greater ChicagoExtended Support Specialist at UCP Seguin Of Greater Chicago
Jessica HernandezJessica Hernandez
Life Skills Instructor at UCP Seguin Of Greater ChicagoLife Skills Instructor at UCP Seguin Of Greater Chicago