Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisa Tower

Jacksonville Beach

Summary

Dynamic and dependable professional with extensive experience in customer service and team collaboration at Sunrise Senior Living. Proven ability to enhance guest satisfaction through effective problem-solving and strong organizational skills. Recognized for training staff and implementing successful dining events, fostering a positive atmosphere and increasing repeat clientele.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Homemaker

Self
10.2014 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Dining Room Manager

Sunrise Senior Living
05.2008 - 10.2014
  • Oversaw daily dining operations, ensuring high standards of service and resident satisfaction.
  • Trained and supervised dining staff, fostering a collaborative team environment.
  • Developed and implemented menu changes based on resident feedback and dietary needs.
  • Coordinated special events and themed dinners, enhancing resident engagement in dining experiences.
  • Managed inventory levels, ensuring timely ordering of supplies while minimizing waste.
  • Collaborated with kitchen staff to maintain consistency in meal preparation and presentation.
  • Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
  • Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
  • Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
  • Developed strong relationships with guests, resulting in a high rate of repeat clientele.
  • Designed overall floorplans and coordinated modifications for events and special reservations.
  • Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and providing constructive feedback.
  • Led planning, set up and takedown for special events.
  • Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Increased revenue by organizing special events such as wine tastings, themed dinners, and holiday celebrations.

Hostess

TJ’s Big Boy
06.1985 - 03.1990
  • Welcomed guests and managed seating arrangements to optimize flow and customer satisfaction.
  • Assisted waitstaff by providing timely updates on table availability and guest needs.
  • Coordinated with kitchen staff to ensure smooth service during peak hours.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Trained new team members on hostess procedures and customer service standards.
  • Addressed guest inquiries and concerns promptly, fostering positive relationships.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Advised customers about special offerings and menu items to help drive sales.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Education

High School Diploma -

Eastridge High School
Rochester, NY
06.1988

Cosmetology -

Boces Vocational Center
Rochester, NY
06.1988

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Dependable and responsible
  • Organizational skills
  • Organization and time management
  • Attention to detail
  • Multitasking Abilities

Certification

Cosmetology License

Timeline

Homemaker

Self
10.2014 - Current

Dining Room Manager

Sunrise Senior Living
05.2008 - 10.2014

Hostess

TJ’s Big Boy
06.1985 - 03.1990

High School Diploma -

Eastridge High School

Cosmetology -

Boces Vocational Center

Similar Profiles

CREATE PROFILE