Hi, I’m
Lisa Townsend
Project Manager
Lillington,NC
Summary
Professional Project Manager with experience in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, team management, and project organization. Strong focus on team collaboration, fostering a results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication leading to team success and client satisfaction.
Overview
12
years of professional experience
4
Certificates
Work History
GENERAL DYNAMICS INFORMATION TECHNOLOGY - MSPSC
PROJECT MANAGER, VADP
09.2023 - Current
Job overview
- Successfully managed multiple phases of the VADP project simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
- Identifies plans and resources required to meet project goals and objectives
- Monitors progress against established goals, adjusting schedules and resources as needed to keep projects on track
- Meets rigid project deadlines without sacrificing quality
- Established effective communication among team members for enhanced collaboration and successful project completion
- Reports regularly to managers on resource forecasting, overall project and resource progress, and technical problems
- Coordinates with cross-functional teams to resolve project issues and mitigate risks
- Manages risk assessments and implemented mitigation strategies to minimize potential issues
- Develops comprehensive project plans with clear timelines, and milestones ensuring timely delivery of high-quality results
- Prepares detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results
- Provides detailed technical and operational direction during project challenges
- Effectively manages scope creep by establishing clear boundaries on requested changes while keeping projects aligned with objectives
- Mentors team members in project best practices to enhance their skills and contribute to better overall performance and team cohesion
- Tracks project and team member performance closely to quickly intervene in mistakes or delays
GENERAL DYNAMICS INFORMATION TECHNOLOGY - MSPSC
SENIOR PROGRAM ANALYST
11.2016 - 09.2023
Job overview
- Applying Agile practices, lead a team of 6 professionals through rigorous efforts to develop and implement a new environment from scratch and migrate complex Mainframe scheduling of over 450 batch jobs to IBM Workload Scheduler, finishing 2 months ahead of schedule
- Managed IBM Workload scheduler team and projects aligning with the modernization efforts to use IWS as the primary scheduler for a variety of MSPSC applications utilizing cutting edge containerization methods for efficiency and cost effectiveness
- Collaborated across internal teams as well as external stakeholders to coordinate various projects simultaneously for the MSPSC contract, managing tasks and schedules, project deliverables, resource hours, and reports while proactively identifying and managing risks
- Served as Scrum Master for two long term Batch Modernization efforts for testing and development teams
- Created and presented trainings for new processes relating to IWS and Modernization efforts
- Evaluated current processes to develop improvement plans and established on-boarding and training procedures for the NOC team to monitor Batch jobs and to ensure a seamless transition between Mainframe and AWS processes
- Proficient in Jira tool for Scrum and Kanban methodologies to plan, track and report managed projects
- Learned and adapted quickly to new concepts, technology and software applications
- SharePoint and Confluence Administrator, utilizing tools to organize, house and share project documentation
FROSTBURG STATE UNIVERSITY
TEACHING TOOLS DEVELOPER AND EDITOR
11.2012 - 10.2016
Job overview
- Designed, developed, and implemented teaching tools for textbook publishers based on analyzed requirements and understanding of industry technical standards.
- Accurately proofread and edited documents and textbook materials including chapters, tests, Power Point presentations, and Instructor’s Manuals for Pearson and Cengage
- Created test banks, Power Point presentations, and Instructor’s Manuals for management textbook publishing companies and Authors to be utilized in college level classrooms
- Utilized critical thinking skills and attention to detail
- Excellent use of grammar, spelling and punctuation skills
- Demonstrated efficient use of time management skills in order to meet rigid requirements and deadlines
Education
FROSTBURG STATE UNIVERSITY, AACSB Accredited Business CollegeFROSTBURG, MD
Bachelor of Science from Business Administration, General Management
12.2013 - 12.2013
Skills
Leadership and Team Building
Cross-team Project Management and Collaboration
Agile and Waterfall Methodologies and Tools
Project Management Tools: Jira, Confluence, Visio, MS Project
CMS SDLC/PMLC
Organization and Time Management
Verbal and Written Communication
Multitasking Abilities
Attention to Detail
Certification
Project Management Professional (PMP)
Timeline
PROJECT MANAGER, VADP
GENERAL DYNAMICS INFORMATION TECHNOLOGY - MSPSC
09.2023 - Current
SENIOR PROGRAM ANALYST
GENERAL DYNAMICS INFORMATION TECHNOLOGY - MSPSC
11.2016 - 09.2023
FROSTBURG STATE UNIVERSITY, AACSB Accredited Business College
Bachelor of Science from Business Administration, General Management
12.2013 - 12.2013
TEACHING TOOLS DEVELOPER AND EDITOR
FROSTBURG STATE UNIVERSITY
11.2012 - 10.2016
References
References available upon request