Lisa Treadwell

.

• Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
• Streamlined patient check-in process with effective communication and organization skills.
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Participated in ongoing professional development opportunities, staying current on industry best practices and regulatory guidelines.
• Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
• Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
• Supported medical staff during emergencies by promptly alerting relevant personnel and providing necessary assistance as needed.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Assisted nurses with wound care procedures ensuring proper healing processes took place.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Transported patients between rooms and appointments or testing locations.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Upheld infection control and prevention policies across different patient-facing areas.
• Documented patient information and care activities in electronic health record.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
• Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Applied effective time management techniques to meet tight deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.

• Assisted nurses with wound care procedures ensuring proper healing processes took place.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Transported patients between rooms and appointments or testing locations.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Upheld infection control and prevention policies across different patient-facing areas.
• Documented patient information and care activities in electronic health record.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Upheld infection control and prevention policies across different patient-facing areas.
• Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
• Documented patient information and care activities in electronic health record.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

• Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
• Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
• Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
• Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
• Conducted patient and family education on the importance of proper nutrition, exercise, and self-care practices to foster overall health and wellbeing.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Helped patients with self-feeding and assisted feeding, based on individual needs.

• Performed clerical and administrative support duties to optimize workflow procedures.
• Supported the school''s mission of promoting academic success by closely monitoring students'' attendance patterns for early intervention efforts.
• Exercised judgment within school policy guidelines to alleviate principal's workload.
• Aided in upholding district policies on attendance while ensuring adherence to state regulations regarding compulsory education laws.
• Managed filing system, entered data and completed other clerical tasks.
• Demonstrated flexibility and adaptability by assisting with other administrative duties as needed, including front desk coverage and clerical tasks.
• Worked with administration on updating and executing student attendance policies to provide greater efficiency.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Documented visitor sign-ins and notify staff or department upon arrival.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Provided valuable input during staff meetings to help inform decisions related to attendance policies, procedures, and intervention strategies.
• Stayed current on best practices in attendance management through regular professional development opportunities and networking with peers in the field.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Processed student registrations and withdrawals.
• Assisted in reducing truancy rates through close collaboration with guidance counselors and support staff to address underlying issues.
• Served as an essential point of contact for all attendance-related inquiries from students, parents, teachers, and administrators alike.
• Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
• Reviewed absences and tardy reports for each class period as reported by teachers.
• Handled parent calls requesting student early dismissal for approved reasons and facilitated release of students from class.
• Expedited the resolution of discrepancies in attendance records through thorough investigation and prompt follow-up actions.
• Managed time efficiently in order to complete all tasks within deadlines.
• Proven ability to develop and implement creative solutions to complex problems.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Answered constant flow of customer calls with minimal wait times.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Processed debit and credit card and electronic check payments.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Handled cash with high accuracy and took care to check bills for fraud.
• Assisted customers with returns, refunds and resolving transaction issues.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.