Elecia D. Triplett
Hudson
Summary
Dedicated banker, proficient in setting up new client accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Ready to leverage several years' experience in related roles to excel in a dynamic position with your company. Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities. Hardworking relationship banker with client service, multitasking, and time management abilities. Devoted to giving every client a positive, memorable experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
Lutz
12.2024 - Current
- Established robust client relationships through tailored banking services.
- Educated clients on available financial products and services.
- Resolved inquiries efficiently using banking systems to enhance client satisfaction.
- Collaborated with team members to improve overall customer service delivery.
- Monitored account activity to detect potential fraud or issues promptly.
- Provided ongoing support for client account management needs.
- Facilitated communication between clients and bank departments to ensure effective resolutions.
- Assisted clients in opening checking and savings accounts, along with wire transfers and direct deposits.
- Attended meetings with other bankers to discuss best practices related to relationship building.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
- Complied with security procedures and protocols when opening and closing bank vault.
- Conducted regular follow-ups with clients to maintain relationships and update financial plans as needed.
- Leveraged banking technology platforms to streamline operations and enhance the client experience.
- Delivered exceptional customer service, resolving inquiries and issues promptly to ensure client satisfaction.
- Facilitated account openings, including checking, savings, and investment accounts, adhering to compliance standards.
- Built positive and productive customer connections to drive consistent sales.
Restaurant General Manager /Restaurant District Manager
Dunkin Donuts / 31 Flavors Brand
Tampa
05.2016 - 04.2024
- Reduced labor costs from 30% to 21%, achieving personal goal of 20%.
- Achieved all-time low food cost of 27%.
- Maintained drive-thru times from 5 AM to 10 AM at average of 101 seconds, with record low of 83 seconds for 383 cars.
- Executed accurate MFM orders utilizing FIFO method for efficient inventory management.
- Ensured daily excellence in Redbook Coffee standards and temperatures, along with monthly ROR assessments.
- Utilized daily checklist to manage successful shifts consistently.
- Conducted hiring of crew members through Snagajob and E-Verify processes.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Conducted regular meetings with staff members to discuss operational issues.
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Trained crew members effectively through Online Dunkin University programs.
Certified Restaurant Manager
Golden Corral Buffet and Grill
06.2007 - 03.2016
- Controlled inventory by reducing the loss of goods and ensuring the right level of MBM ordering supply.
- Controlled food costs by implementing food control systems and non-waste measures.
- Applied receiving management by verifying invoices, inspecting shipments, handling materials, stocking, using the FIFO (first in, first out) method, and logging weights.
- Used HACCP for monitoring food safety limits. Taking corrective actions to reinstate control, and through documented procedures, to prevent recurrence.
- Put in place the sanitation walkthrough four times a day, or at least twice each shift. Also, I used the temperature log system.
- Planned and calculated an accurate labor percentage, and carefully regulated the cost of labor through better scheduling.
- Put into practice the big-hour schedule by using the touch-and-go method.
- Menu and matrix planning by designing both to indicate the maximum requirements for the core menu, and food cost control.
- Trained kitchen staff to prepare according to recipes.
- Demonstrated promotional rollouts of new recipes and menus, and conducted departmental staff meetings.
- Encouraged guest interaction to ensure a satisfied customer base.
- Interviewing, staffing, orientation, and training employees, stressing the importance of systems, policies, and procedures.
- Supervision of staff, conducting performance evaluations, recommending appropriate pay raise compensation, and handling all personnel-related matters.
- I calculated the Profit and Loss Statement monthly and annually.
- Created a checklist, recipe boards, a 3-day training list, and time stamps for food safety holding times.
- Assisted Steritech, Ecosure, and Health Department walkthroughs.
- Supervised daily restaurant operations and ensured compliance with health regulations.
- Payroll and all financial records of salaries, wages, bonuses, deductions, and garnishments.
- Handled credit card chargebacks, unemployment claims, and workers' comp. claims.
- Resolved customer complaints promptly to maintain a positive dining experience.
Education
Catherine College - Business Administration
Catherine College
Chicago, ILSkills
- Client relationship management
- Financial product knowledge
- Account oversight
- Banking compliance
- Technology integration
- Customer service improvement
- Team collaboration
- Fraud detection
- Financial planning
- Cash handling
- Banking operations
- Teller experience
- Know your customer (KYC)
- Documentation skills
- Financial advising
- Relationship management
- Customer service excellence
- Effective communication
References
Furnished upon request.
Credentials
- SevrSafe Certification, 10/13/08, #6134225
- Golden Corral Management Certification, 11/14/08
Accomplishments
Manager of the year Award 2023 Dunkin Donuts
Certification
Certified Manager Golden Corral Academy
Timeline
Relationship Banker
Bank of America
12.2024 - Current
Restaurant General Manager /Restaurant District Manager
Dunkin Donuts / 31 Flavors Brand
05.2016 - 04.2024
Certified Restaurant Manager
Golden Corral Buffet and Grill
06.2007 - 03.2016
Catherine College - Business Administration
Catherine College