TANANGELA MOORE-THOMAS
Monticello,USA
Summary
Business leader with extensive experience at Building Better Lives Treatment Center, specializing in customer service and financial administration. Achieved significant improvements in client satisfaction through innovative strategies and operational efficiencies. Strong focus on regulatory compliance and strategic decision-making to drive sustained growth.
Overview
25
25
years of professional experience
Work History
Business Owner/CIT
Building Better Lives Treatment Center
Monticello, Arkansas
02.2024 - Current
- Company Overview: Established strong customer relationships through excellent communication and attentive counseling services. www.buildingbetterlivescdc.com
- Consulted with clients to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibly, including budgeting, forecasting and financial reporting.
- Increased client satisfaction by implementing innovative business strategies and streamlining learning for clients and employees.
- Strengthening company reputation by consistently meeting or exceeding customer expectations in terms of quality client services offered.
- Established strong client relationships through excellent communication and attentive program services.
- Established strong customer relationships through excellent communication and attentive counseling services. www.buildingbetterlivescdc.com
Health and Safety/Corporate Trainer
E&T Safety
Monticello, Arkansas
01.2015 - Current
- Coordinated with corporate leadership to identify training and development opportunities to improve safety and optimize performance.
- Developed engaging and entertaining presentations to maintain employee attention and improve the impact of training.
- Collect information about company objectives and employee deficiencies to assess training needs.
- Led cross-functional training for external and internal clients implemented training materials and exams.
- Improved organizational efficiency and control costs by educating 75 employees on resource and time management.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Analyze and monitor employee progress and gave feedback to management and additional training.
- Developed and responded to incoming and outgoing correspondences.
Business Owner/Executive Managing Director
Trinity's Treasures Leaning Center I, II & III
Monticello, Arkansas
06.2000 - 01.2024
- Negotiated new annual contracts and service agreements with venders to achieve prime pricing.
- Updated and maintained membership database on consistent basis.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
- Established new customer service and problem-solving processes to improve client satisfaction rates.
- Recruited new members by networking at community events and distributing promotional materials to attendees.
- Evaluated contracts and collaborated with legal counsel on negotiated improvements.
- Managed three (3) learning centers at 100% capacity for past ten (10) years.
Education
Substance Abuse/Behavioral Health Counseling (CIT) -
UALR
Little Rock, Arkansas12.2026
Business Administration Associates -
Great Rivers Vocational School
01.1988
Business Management/Social Work -
UAM
Monticello, ArkansasSkills
- Coaching and development
- Verbal and written communication
- Customer service
- Employee relations
- Regulatory compliance
- Policy development
- Active listening
- Professionalism
- Mentoring
- Documentation and recordkeeping
- Process improvement
- Interpersonal skills
- Legal knowledge
- Strategic decision-making
- Time management
- Crisis management
- Financial administration
- Training and consulting
Accomplishments
- Collaborate with team of 10 in the development of Building Better Lives Through Oral Health.
- Founder of Building Better Lives Treatment Center specializing in the treatment of veterans suffering from Substance Abuse & Behavioral Health/PTSD.
- Owned and operated Learning center for 25 years in Monticello, Arkansas.
- Supervised teams of up to 100 staff members.
References
Available Upon Request
Volunteer Experience
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Collaborated with other non-profits organizations to develop joint initiatives that benefited the broader community at large.
- Coordinated food drives for improved local food bank stock levels.
- Promoted environmental awareness with educational workshops and hands-on.
Languages
Spanish, Limited working
Completed Trainings
Available Upon Request
Timeline
Business Owner/CIT
Building Better Lives Treatment Center
02.2024 - Current
Health and Safety/Corporate Trainer
E&T Safety
01.2015 - Current
Business Owner/Executive Managing Director
Trinity's Treasures Leaning Center I, II & III
06.2000 - 01.2024
Substance Abuse/Behavioral Health Counseling (CIT) -
UALR
Business Administration Associates -
Great Rivers Vocational School
Business Management/Social Work -
UAM
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