Lisa Tucker-DeFevers
Hamilton,OH
Summary
Resourceful Circulation Coordinator known for high productivity and efficient task completion. Specialized in inventory management, customer service excellence, and digital records maintenance. Excel in communication, problem-solving, and time management to enhance operational flow and reader satisfaction.
Overview
16
16
years of professional experience
Work History
Circulation Coordinator
Cincinnati Business Courier
Cincinnati, Ohio
04.1993 - 08.1995
- Managed subscription calls and processed subscription entries while delivering customer service.
- Coordinated distribution of publications to ensure timely delivery.
- Oversaw circulation staff schedules and delegated daily tasks effectively.
Customer Service Representative
Rumpke Waste & Recycling
Cincinnati, Ohio
04.1991 - 04.1992
- Handled inbound customer calls, providing support and entering data accurately.
- Assisted customers with inquiries regarding waste and recycling services.
- Educated clients on proper recycling procedures and materials acceptance.
Customer Service Representative Data entry
Cincinnati Microwave
Cincinnati, Ohio
02.1980 - 04.1989
- Resolved customer complaints promptly, ensuring high satisfaction and retention.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Documented customer interactions and transactions for accurate future reference and improved service.
- Answered incoming calls and efficiently routed to appropriate personnel, enhancing communication flow.
- Oversaw multi-line phone system operations to ensure efficient call handling, ensuring timely call routing.
- Performed data entry tasks into various software systems accurately and quickly.
- Maintained a neat, organized reception area.
- Displayed professional standards at reception desk to impress visitors.
- Assisted in production processes for Assembled radar detectors. Assembled boards for radar detectors
Education
GED -
Northwest High
Cincinnati, OH05-1975
Skills
After Cincinnati Business Courier I had my daughter
and opted to stay home with her and eventually homeschooled her while running my own in-home daycare 'Lisa's Childcare' I was owner/operator of this daycare business for almost 30 years
Meal planning
I just recently decided to step out of working from my home and start looking for a different type of employment working outside of the home once again I have confidence that I still have plenty to offer the workforce and look forward to a new chapter in my life
- Child development
- Health and safety standards
- Customer relationship management
- Critical thinking
- Marketing strategies
- Parent communication
- Creativity and innovation
- Budgeting and finance
- Patience and empathy
- Data entry
- Telephone etiquette
- Problem solving
- Effective communication
- Problem-solving capacity
Timeline
Circulation Coordinator
Cincinnati Business Courier
04.1993 - 08.1995
Customer Service Representative
Rumpke Waste & Recycling
04.1991 - 04.1992
Customer Service Representative Data entry
Cincinnati Microwave
02.1980 - 04.1989
GED -
Northwest High