Lisa Turgeon
Lakeville,MN
Summary
Professional with extensive banking, investigations, compliance, AML, risk management, quality assurance, audit, research, and leadership experience. Proficient in Word, Visio, PowerPoint, Outlook, and Excel. Strong ability to work in a changing environment and utilize problem-solving skills. Experienced in reviewing financial documents and digital records. Effective at directing, monitoring and inspiring team members to complete accurate and timely investigations and reports. Talented in training employees, solving complex problems and making sound decisions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Member of the ACFE and currently studying for the CFE (Certified Fraud Examiner) certification.
Overview
13
13
years of professional experience
Work History
Senior BSA Analyst
Bridgewater Bank
06.2024 - 07.2024
- Perform ongoing customer risk rating reviews, adjusting risk profiles based on new or updated information
- Maintain detailed case documentation and database files of financial investigative research to trace proceeds of criminal activities and investigative interests
- Contribute to the development of effective policies and procedures that enhanced overall organizational compliance with BSA/AML requirements
- Perform quality assurance reviews of the BSA team investigations and enhanced due diligence reviews
Internal Auditor
U.S. Bank
07.2023 - 06.2024
- Coordinated, managed and implemented auditing projects and prepared for evaluation
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards
Operations Specialist
Wells Fargo
12.2018 - 07.2023
- Reviewed escalated and high-risk cases and performed investigative research to support and document all findings
- Worked with procedure writers to create, review, and edit procedures; including fraud prevention and risk management procedures
- Performed quality assurance reviews as a team lead; reviewed peers work daily and provided feedback
Loan Document Specialist
Wells Fargo
08.2016 - 12.2018
- Exceeded monthly loan volume goals while adhering to all regulations and policies
- Built positive relationships and rapport with dealership finance teams by providing excellent customer service; delivered prompt and accurate responses to all loan inquiries
- Consistently achieved a high level of quality in work outputs by using attention to detail; achieved a high level of accuracy in all monthly quality assurance scores
Branch Service Manager / Lead Teller
Wells Fargo
08.2011 - 08.2016
- Managed a team of over 15 tellers providing customer service, sales, and risk management training; provided coaching and feedback in each area
- Responsible for banking operations, annual audits, submitting SAR reports, AML training, and fraud prevention
- Effectively managed any escalated customer issues and served as a point of contact for business clients
Education
- Business Management
05.2015
- Kinesiology
05.2013
Skills
- Business process improvement
- Enhanced Due Diligence
- Transaction monitoring
- AML Compliance
- Audit reporting
- Operational Risk
- Credit analysis
- Quality Assurance
- Internal Controls
- Management
- Sales
- Detailed report writing
- Research abilities
Timeline
Senior BSA Analyst - Bridgewater Bank
06.2024 - 07.2024
Internal Auditor - U.S. Bank
07.2023 - 06.2024
Operations Specialist - Wells Fargo
12.2018 - 07.2023
Loan Document Specialist - Wells Fargo
08.2016 - 12.2018
Branch Service Manager / Lead Teller - Wells Fargo
08.2011 - 08.2016
Dakota County Technical College - , Business Management
Normandale Community College - , Kinesiology
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