Lisa Turner

• Educated customers on product features and benefits.
• Identified potential opportunities to upsell products or services.
• Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
• Built sustainable relationships with customers through open communication.
• Maintained records of customer interactions and transactions.
• Took payment and posted to accounts, as well as ran credit inquiries on customers seeking services.

• Resolved customer complaints in a timely manner.
• Maintained accurate records of customer interactions and transactions.
• Tracked competitor activities, products, services, and prices.
• Performed data entry into CRM system including account information and sales activity logs.
• Gave top-notch service to everyone in order to provide ample sales opportunities.
• Operated register handled cash and processed credit card transactions.

• Participated in interdisciplinary team meetings to discuss patient care plans and coordinate services.
• Encouraged positive behaviors while discouraging negative behaviors using reinforcement strategies.
• Observed clients' behavior during individual or group sessions to ensure safety of all parties involved.
• Collaborated with other healthcare professionals to develop treatment plans tailored to each client's needs.
• Instructed patients on coping skills, such as relaxation methods, stress management, and problem-solving techniques.
• Assist clients with job search and second phase detox programs, program with housing, and support groups.

• Assisting clients with physical needs, as well as physical therapy and activities of daily living.
• Monitoring COVID patients, administering breathing treatments.
• Sharing information with family, as well as the medical team, to implement a plan of care.
• Multitasking, documenting information, and resolving problems that might arise.

Maintained updated knowledge through continuing education and advanced training.

• Worked effectively in team environments to make the workplace more productive.
• Managed inventory and supplies to ensure materials were available when needed.
• Worked with cross-functional teams to achieve goals.