Lisa Tuttle
Overview
25
25
years of professional experience
Work History
Co-op Administrator
DasCHE Homeschool
02.2023 - 03.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
Senior Claim Representative
State Farm Insurance
10.1998 - 06.2004
- Improved team productivity by providing ongoing training and support to junior claims representatives.
- Reduced backlog of pending claims by introducing an effective triage system based on priority levels.
- Analyzed complex claims data, identifying trends, and recommending improvements to reduce future risks.
- Collaborated with legal and medical professionals to gather necessary information for claim assessments.
- Enhanced customer satisfaction with timely and accurate resolution of claims disputes.
- Increased company profits by minimizing fraudulent activities through diligent research and validation of claim details.
- Developed strong relationships with insurance providers, promoting effective communication for claim resolution.
- Provided exceptional customer service when addressing inquiries from clients regarding their claim status or policy coverage details.
- Conducted thorough investigations of disputed claims, gathering evidence to support decision-making processes.
- Managed a large caseload while maintaining strict deadlines and delivering consistent results under pressure situations.
- Negotiated fair settlements with claimants, contributing to favorable outcomes for all parties involved.
- Collaborated with legal department on important claims.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
- Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
Education
Bachelor of Arts - English
Texas A&M University
College Station, TX08.1997
Bachelor of Arts - Business
San Jacinto Junior College
Pasadena, Tx12.1993
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Decision-Making
- Office Management
- Personable and Approachable
- Relationship Development
Accomplishments
- Managed Medicals for my three children with thirteen Medical Specialist offices.
- Communicated with Health Insurance on policies and claims.
- Scheduling multiple appointments weekly in North Dallas.
- Care of children with many medicals.
- Collaborated with Schools on 504 Plans
- Served as a Family Resource to Medical City Dallas to help assist other families in navigating complicated Doctor and Hospital Appointments.
- Mentored multiple families on organizations, scheduling, documenting Medical Appointments and Insurance Claims.
Timeline
Co-op Administrator
DasCHE Homeschool
02.2023 - 03.2024
Senior Claim Representative
State Farm Insurance
10.1998 - 06.2004
Bachelor of Arts - English
Texas A&M University
Bachelor of Arts - Business
San Jacinto Junior College