Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lisa Tuttle

Overview

25
25
years of professional experience

Work History

Co-op Administrator

DasCHE Homeschool
02.2023 - 03.2024
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.

Senior Claim Representative

State Farm Insurance
10.1998 - 06.2004
  • Improved team productivity by providing ongoing training and support to junior claims representatives.
  • Reduced backlog of pending claims by introducing an effective triage system based on priority levels.
  • Analyzed complex claims data, identifying trends, and recommending improvements to reduce future risks.
  • Collaborated with legal and medical professionals to gather necessary information for claim assessments.
  • Enhanced customer satisfaction with timely and accurate resolution of claims disputes.
  • Increased company profits by minimizing fraudulent activities through diligent research and validation of claim details.
  • Developed strong relationships with insurance providers, promoting effective communication for claim resolution.
  • Provided exceptional customer service when addressing inquiries from clients regarding their claim status or policy coverage details.
  • Conducted thorough investigations of disputed claims, gathering evidence to support decision-making processes.
  • Managed a large caseload while maintaining strict deadlines and delivering consistent results under pressure situations.
  • Negotiated fair settlements with claimants, contributing to favorable outcomes for all parties involved.
  • Collaborated with legal department on important claims.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Prepared and presented detailed reports to management on claims issues to aid in decision making.
  • Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.

Education

Bachelor of Arts - English

Texas A&M University
College Station, TX
08.1997

Bachelor of Arts - Business

San Jacinto Junior College
Pasadena, Tx
12.1993

Skills

  • Customer Service
  • Attention to Detail
  • Recordkeeping and File Management
  • Office Administration
  • Decision-Making
  • Office Management
  • Personable and Approachable
  • Relationship Development

Accomplishments

  • Managed Medicals for my three children with thirteen Medical Specialist offices.
  • Communicated with Health Insurance on policies and claims.
  • Scheduling multiple appointments weekly in North Dallas.
  • Care of children with many medicals.
  • Collaborated with Schools on 504 Plans
  • Served as a Family Resource to Medical City Dallas to help assist other families in navigating complicated Doctor and Hospital Appointments.
  • Mentored multiple families on organizations, scheduling, documenting Medical Appointments and Insurance Claims.

Timeline

Co-op Administrator

DasCHE Homeschool
02.2023 - 03.2024

Senior Claim Representative

State Farm Insurance
10.1998 - 06.2004

Bachelor of Arts - English

Texas A&M University

Bachelor of Arts - Business

San Jacinto Junior College
Lisa Tuttle