Summary
Overview
Work History
Education
Affiliations
Timeline
Generic

Lisa Udink

Clearfield,UT

Summary

Detail-oriented Surgery Scheduler well-versed in CPT coding and orthopedic scheduling. Have been scheduling surgeries for 11 years and have relationships with over 6 surgery locations from Weber county to Davis County. Have very good relationships with ortho reps as well, I feel I am very well known through out the surgery community and would like to grow and excel in a new direction. Adept at coordinating documentation, supplies and equipment. Seeking a dynamic role with a growing team where resourcefulness, adaptability and hard work will be valuable

Overview

25
25
years of professional experience

Work History

Surgery Scheduler / Office Manager

Ogden Clinic
Ogden , UT
03.2010 - Current
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Worked with operating facilities to schedule procedures on behalf of 1 surgeon Brett Richards
  • Located scheduling barriers and implemented appropriate solutions.
  • Compiled and coded patient information or data in appropriate computer system.
  • Assisted physicians with finalizing reports, speeches or presentations.
  • Distributed treatment and procedural information to patients.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Tracked inventory levels of medical supplies used during surgery procedures.
  • Managed patient check-in and check-out procedures and processed payments.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Processed payments from patients for surgical services rendered.
  • Managed appointment reminders for upcoming surgeries via phone or mailers.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
  • Completed relevant insurance and other claim forms.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
  • Arranged hospital admissions for patients as required.
  • Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Participated in quality assurance activities within the department as directed by management.
  • Performed data entry into various computer systems related to surgery scheduling.
  • Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Coordinated work processes and routed paperwork to appropriate physicians and staff members.
  • Ensured that all required documents were obtained prior to scheduled procedures.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Monitored and updated patient records in the electronic medical record system.
  • Scheduled follow-up appointments as designated by physician.
  • Interviewed patients to complete case histories and intake forms.
  • Ordered and maintained supply inventory for medical office.
  • Scheduled and confirmed patient appointments and consultations.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Collaborated with medical scientists to prepare reports, articles or conference presentations.
  • Communicated with patients with compassion while keeping medical information private.
  • Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
  • Adhered to HIPAA guidelines when handling confidential information.
  • Conducted follow up calls with patients after their procedure was completed.
  • Provided patient education and answered questions regarding the surgery process.
  • Verified accuracy of billing information prior to submitting claims.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Understood and followed oral and written directions.

Store Manager

American Eagle Outfitters, Inc
Ogden, UT
03.1999 - 06.2003
  • Organized promotional events to increase product awareness.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Planned special promotions or discounts based on market trends.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of employee performance reviews.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Monitored inventory levels and placed orders to restock shelves.
  • Assessed operational efficiency of the store's departments.
  • Formed and sustained strategic relationships with clients.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Established customer service standards and monitored staff compliance.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Ensured compliance with safety regulations and company policies.
  • Developed strategies to maximize sales and profitability.
  • Developed relationships with suppliers to negotiate better prices.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Delegated work to staff, setting priorities and goals.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Updated and maintained store signage and displays.
  • Managed daily banking activities such as deposits and withdrawals.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.

Education

High School Diploma -

Northridge High School
Layton, UT
05-1996

Affiliations

I am a proud wife and mother of 5 amazing Children 4 of those children are thriving and amazing adults. I have one Child still at home that we adopted from Foster care when he was 3 he has some challenges but we are thriving and he is thriving and doing amazing things with all of the challenges he was faced with at such a young age. He is now 14 years old and is doing amazing things. I am very proud of his progress. I also love being creative and thinking outside of the box, I love problem solving.

Timeline

Surgery Scheduler / Office Manager

Ogden Clinic
03.2010 - Current

Store Manager

American Eagle Outfitters, Inc
03.1999 - 06.2003

High School Diploma -

Northridge High School

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Lisa Udink