Lisa Uhl
Summary
Patient-focused CNA with demonstrated experience providing compassionate and comprehensive care. Skilled in assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.
Overview
16
16
years of professional experience
Work History
Certified Nursing Assistant
Farmersville Health And Rehabilitation
03.2024 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Medical Front Office Coordinator
CyFair Medical Partners
01.2011 - 11.2014
- Developed and maintained positive relationships with patients, providers, and other healthcare professionals to promote a collaborative work environment.
- Served as a liaison between patients, providers, and insurance companies to resolve billing issues or discrepancies.
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
- Kept high average of performance evaluations.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Conducted thorough insurance verifications for accurate billing and reduced claim denials.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
Medical Receptionist
Heartplace Richardson
07.2009 - 11.2010
- Managed multi-line phone system and pleasantly greeted patients.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Completed patient referrals to other medical specialists.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Helped patients complete necessary medical forms and documentation.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Education
No Degree - CNA
TSC Career Institute
Mesquite02.2024
No Degree - Medical Office Assistance
PCI Health Training Center
Dallas, TX2009
Skills
- Basic Life Support
- Ambulation Assistance
- Healthcare ethics
- Feeding Assistance
- Patient Positioning
- Safety Precautions
- Compassionate caregiver
- Bathing Assistance
- Patient Transfers
- Vital signs
- Activities of Daily Living ADL Support
- Catheter Care
Timeline
Certified Nursing Assistant
Farmersville Health And Rehabilitation
03.2024 - Current
Medical Front Office Coordinator
CyFair Medical Partners
01.2011 - 11.2014
Medical Receptionist
Heartplace Richardson
07.2009 - 11.2010
No Degree - CNA
TSC Career Institute
No Degree - Medical Office Assistance
PCI Health Training Center
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