Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Ungruhn

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

2026
2026
years of professional experience

Work History

HR Business Partner

Cooper Farms, Inc.
03.2003 - 08.2025
  • Managed conflict resolution processes to maintain a positive work environment and resolve employee disputes effectively.
  • Investigated complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for HR Manager to further investigate.
  • Facilitated communication between employees and management by conducting regular feedback sessions and addressing concerns proactively.
  • Managed full cycle hiring and onboarding new employees.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Responded to customer requests for services and company information.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Assisted customers with completing health, dental, vision, life insurance, 401K, disability documents to avoid missed information.
  • Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
  • Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
  • Provided exceptional support during annual open enrollment periods, guiding customers through plan selection processes effectively.
  • Resolved employee problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with employees through text, email, telephone, or postal mail.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Retained valuable clients by providing empathetic support during challenging situations or escalations, leading to issue resolution.

Benefits Administrator

Cooper Farms, Inc.
  • Ensured timely processing of life event changes, diligently updating employee records as needed.
  • Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
  • Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
  • Reviewed benefits paperwork for accuracy and completeness.
  • Supported payroll department by verifying accuracy of deduction amounts for various benefit plans prior to each pay period processing cycle.
  • Managed annual open enrollment processes, coordinating efforts across departments to ensure a smooth experience for all employees.
  • Facilitated seamless onboarding experiences for new hires by providing comprehensive benefits orientation sessions.
  • Directed and controlled 401K, medical, dental, and vision benefit packages.
  • Partnered with third-party vendors to resolve issues related to benefit plans and streamline administrative tasks.
  • Resolved employee benefits issues promptly, maintaining high levels of employee trust and satisfaction.
  • Improved employee satisfaction with benefits offerings through regular feedback surveys and tailored communication strategies.
  • Created rewards and recognition programs for acknowledging employees' achievements.

Employee Relations

Cooper Farms, Inc.
  • Served as a liaison between employees and management, fostering open lines of communication for addressing concerns promptly.
  • Collaborated with management to develop strategies for addressing employee concerns, resulting in a more positive work environment.
  • Answered management and employee questions, interpreted, and helped resolved issues.
  • Processed new hires, transfers, and separations.
  • Coordinated employee recognition programs, boosting morale and encouraging high performance.
  • Enhanced employee understanding of HR policies through clear, accessible documentation and training.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Administered 401K and life insurance benefit packages including initial enrollment and open enrollment.

HR Assistant

Cooper Farms, Inc.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Updated and maintained employee attendance records.
  • Created job descriptions on boards for vacant jobs.
  • Compiled employee records from individual departments to maintain central files.
  • Assisted with creating employee handbooks and manuals.
  • Aided staff with employee performance review paperwork and documentation.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Education

Associate of Science - Business Administration And Management

University of Northwestern Ohio
Lima, OH

Skills

  • Effective communication
  • Problem resolution
  • Engagement activities
  • Confidentiality and discretion
  • Employee relations management
  • Microsoft Office Suite
  • Time management proficiency
  • Teamwork
  • Problem-solving
  • Excellent communication
  • Active listening
  • Data entry

Timeline

HR Business Partner

Cooper Farms, Inc.
03.2003 - 08.2025

Benefits Administrator

Cooper Farms, Inc.

Employee Relations

Cooper Farms, Inc.

HR Assistant

Cooper Farms, Inc.

Associate of Science - Business Administration And Management

University of Northwestern Ohio

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Lisa Ungruhn