Recent graduate with foundational knowledge in Anthropology with hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment, drive and creativity.
Hi, I’m
Lisa Valle
New York,NY
Summary
Overview
23
years of professional experience
Work History
Labors of Love Crafts
Owner and Creative Talent
01.2008 - Current
Job overview
- Create indigenous inspired art using fiber, resin, wood and mixed media
- Manage marketing, finances, and coordination of events
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Moravilla Sales Team
Director of Client Services
01.2008 - Current
Job overview
- Maximized customer satisfaction/engagement by serving customers to offer exceptional support for all needs and improved outreach
- Streamlined operations by optimizing records in the database
- Excelled at all tasks with minimal oversight
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Established performance and service goals and held associates accountable for individual performance.
The Jewish Board Of Family and Children's Services
Parent Advocate/Family Advocate
03.2018 - 07.2019
Job overview
- Empowered parents to become advocates for themselves and their children while navigating the mental health and/or special education systems
- Encouraged and supported families in the process of CSPE/CSE evaluations, placements, and locating services
- Established professional and genuine relationships with directors and staff at early learning sites
- Developed, designed, and facilitated parent/teacher education workshops in early learning and clinic sites
- Conducted social research for families based on their individual needs
- Managed case history records and prepared reports
- Facilitated the 'warm handoff' for families during intakes and transitions
- Participated in professional development opportunities related to parent advocacy work, staying current on best practices and emerging trends in the field.
- Collaborated with other Parent Advocates to share best practices and develop strategies for addressing common challenges faced by families within the school system.
- Delivered presentations to community organizations about the importance of parental involvement in education, raising awareness and fostering collaboration among stakeholders.
- Organized special events such as workshops or guest speakers that provided valuable information for parents about important issues affecting their children''s education experience.
- Provided one-on-one guidance to parents during difficult times, offering emotional support and practical advice for resolving conflicts with schools.
- Managed caseloads effectively to ensure timely responses to parental inquiries or concerns, maintaining a high level of customer service while balancing workload demands.
- Maintained detailed records of interactions with families, ensuring accurate documentation for follow-up actions or referrals as needed.
New York Eye Surgery Center
Certified Medical Assistant/Testing Technician
05.2014 - 03.2018
Job overview
- Monitored vital signs, obtained patient history, performed EKG's, phlebotomy and processed specimens
- Incorporated established procedures to calibrate, control, and maintain lab instrumentation and equipment
- Modeled safe and ethical behavior to mitigate risks through adherence to institutional policies and procedures
- Calibrated and operated a wide range of testing equipment
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Documented vital signs and health history for patients in clinic and hospital environments.
South Bronx Overall Economic Development Corporation
Human Resources Assistant
12.2001 - 10.2010
Job overview
- Served as interim Human Resources Manager for four months
- Streamlined, protected, and insured confidentiality of employee records by creating and initiating the company's first computerized database
- Ameliorated time accrual process, converting manual calculations to a computer-based system
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
Education
The City College of New YorkNew York, NY
Bachelor of Arts from Anthropology
06.2023
University Overview
Monroe UniversityBronx, New York
Associate of Applied Science from Computer Science
05.2000
University Overview
Skills
Community outreach
Proficient Computer Skills
Database Management
Critical thinking
Cultural awareness
Social perceptiveness
Research
Customer Relations and client management
Small business operations
Relationship Building
Verbal and written communication
Bilingual English (native) Spanish (Fluent)
Timeline
Parent Advocate/Family Advocate
The Jewish Board Of Family and Children's Services
03.2018 - 07.2019
Certified Medical Assistant/Testing Technician
New York Eye Surgery Center
05.2014 - 03.2018
Owner and Creative Talent
Labors of Love Crafts
01.2008 - Current
Director of Client Services
Moravilla Sales Team
01.2008 - Current
Human Resources Assistant
South Bronx Overall Economic Development Corporation
12.2001 - 10.2010
The City College of New York
Bachelor of Arts from Anthropology
Monroe University
Associate of Applied Science from Computer Science
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